Issue with SendGrid and logging error

  • Resolved Dan Tulloch

    (@dantulloch)


    2 years, 6 months ago

    We installed Post SMTP last week which was working great but in the last couple of days we’ve been having issues with forms hanging on submit. The emails go out fine but it’s as if the process isn’t completing.

    After some testing, we found the test email function we were getting an AJAX error and we couldn’t load the Error log page. We were just getting a 500 error. We tested this with the default theme and no other plugins and were getting the same. After changing some settings, we’ve realised this is only happening when logging is enabled. If we turn off logging, emails go out just fine and the forms don’t hang.

    Any advice would be appreciated. We’re keen to have logging enabled as we can then resubmit any failed sends.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    @dantulloch Hi,

    Hope you are doing good.

    Let me know the memory limit of your hosting/website.

    let me know your Maximum Log Entries.

    Share Post SMTP Diagnostic test report.

    Thanks

    Thread Starter Dan Tulloch

    (@dantulloch)

    Hi @haseeb0001. Thanks for coming back.

    The memory limit set is 1GB RAM on this account. I’ve set maximum log entries to 50 but it is disabled at the moment.

    Here’s the diagnostic report. I’ve hidden the domain name for privacy.

    Mailer: postsmtp
    HostName: *
    cURL Version: 7.71.0
    OpenSSL Version: OpenSSL/1.1.1p
    OS: Linux cerium.cloudhosting.uk 4.18.0-372.9.1.lve.el7h.x86_64 #1 SMP Mon Jun 6 11:51:29 UTC 2022 x86_64
    PHP: Linux 7.4.30 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
    WordPress: 6.0.1 en_GB UTF-8
    WordPress Theme: guten_borne
    WordPress Plugins: ManageWP – Worker, Post SMTP, Gravity Forms, Advanced Custom Fields: Image Crop Add-on, Admin Menu Editor Pro, Advanced Custom Fields PRO, Akismet Anti-Spam, Custom Post Type UI, Yoast Duplicate Post, Duplicator Pro, GTM4WP, DynamicConditions, Ele Custom Skin Pro, Ele Custom Skin, Elementor Pro, Elementor, Facebook for WooCommerce, GDPR Cookie Compliance, Gravity Forms Mailchimp Add-On, Imagify, Post Types Order, Slider Revolution, Rank Math SEO PRO, Rank Math SEO, Simple History, Unlimited Elements for Elementor, Preview E-mails for WooCommerce, WooCommerce Address Validation, Checkout Field Editor for WooCommerce (Pro), WooCommerce PayPal Checkout Gateway, WooCommerce Stripe Gateway, WooCommerce Multi-Step Checkout, WooCommerce Table Rate Shipping, WooCommerce, WP All Import Pro, WP Rocket, WP All Import – WooCommerce Import Add-On Pro
    WordPress wp_mail Owner: /home/*/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
    Postman: 2.1.6
    Postman Sender Domain (Envelope|Message): *
    Postman Prevent Message Sender Override (Email|Name): Yes | Yes
    Postman Active Transport: SendGrid API (https://api.sendgrid.com:443)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 159 | 1
    Postman Email Log (Enabled|Limit|Transcript Size): No | 50 | 128

    Thanks,
    Dan

    • This reply was modified 2 years, 6 months ago by Dan Tulloch.
    • This reply was modified 2 years, 6 months ago by Yui.
    Plugin Support M Haseeb

    (@haseeb0001)

    @dantulloch

    Let me reproduce this issue on the staging site, if there will be any issues I will fix them and release updated plugin in our next release.

    Thanks

    Thread Starter Dan Tulloch

    (@dantulloch)

    Thank you @haseeb0001. I’ve kept the error logging disabled and it’s working fine. It would be great to have that working correctly though so we can be alerted to any issues with sending.

    Plugin Support M Haseeb

    (@haseeb0001)

    @dantulloch Thanks let me reproduce this issue on my staging site and test.

    Plugin Support M Haseeb

    (@haseeb0001)

    @dantulloch

    Hi,

    Can you Check on Prevent plugins and themes from changing this, by going to: Post SMTP → Settings → Message.

    Let me know if it’s worked.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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