Issue with required fields

  • Resolved fabio.grasso

    (@fabiograsso)


    4 years, 8 months ago

    Hello,
    I’m using your plugin version 3.4.1 on WordPress 5.3.2 and Woocommerce 3.9.3, configured with Stripe-Checkout.

    I’ve found an issue during checkout: if the user does not fill in a mandatory field, the payment button with Stripe doesn’t work, ie the click does not cause any operation.

    With the other payment methods, on the other hand, the page is reloaded and the error message relating to the fields not filled in appears.

    Is there a way to make Stripe payment work as well? Sometimes it happens that users do not realize they have left out a field and therefore do not understand why it does not work.

    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @fabiograsso,

    We will check and do the needful in coming update.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @fabiograsso,

    We have fixed the issue. Please update the plugin to the latest version.

    If you like the plugin and support, please leave a review.

    Thread Starter fabio.grasso

    (@fabiograsso)

    Hi @webtoffee, thanks for the quick update. I see that now a message “Please fill in all the required fields” appears when a user doesn’t not compile all the required fields.

    This is a generic message, while other payment methods specify which fields are missing, I think it depends on how you interact with Woocommerce, but this is not a big problem: the important thing is that a message appears.

    I’d rather like the message to be translatable, since my shop is in Italian. I tried to translate the label with Loco Translate, but I still see it in English.

    Do you have any suggestions on how to translate it?

    Thanks

    Plugin Author WebToffee

    (@webtoffee)

    Hi @fabiograsso,

    The string is passed through translation function which would make it translatable with LocoTranslate. Please check for any refresh or resynch options since it is added after update.

    Thread Starter fabio.grasso

    (@fabiograsso)

    Hello @webtoffee no, i confirm that the translation is not working.

    One thing, the message I’m seeing is “Please fill in all the required fields”

    But in Loco Translate I have “Please fill in required checkout fields first”, that’s a different string.

    I’ve tried many times to do a resync but the correct string is not present in Loco Translate

    Plugin Author WebToffee

    (@webtoffee)

    Hi @fabiograsso,

    “Please fill in all the required fields” is the correct string and it should appear if you click Sync after plugin update. We have tested and confirmed it.

    The other string is from an old version of the plugin which had a modal pop up to enter credit card fields.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Issue with required fields’ is closed to new replies.