Issue with Required Field Validation Not Working

  • Resolved omerelias1

    (@omerelias1)


    3 weeks, 3 days ago

    Hello,

    I’m using the Extra Product Options & Add-Ons for WooCommerce plugin on my site and I’ve encountered an issue with the validation of required fields. Despite setting certain product options as required, the plugin allows products to be added to the cart without these options being selected. This issue occurs across multiple products where required fields are set.

    Details:

    • WooCommerce Version: [7.4.33]
    • WordPress Version: [9.1.4]
    • PHP Version: [6.6.2]
    • Plugin Version: [6.4.5 ]
    • Theme: [Mine, custom]
    • Reproducing the Issue:
      1. Go to the product page.
      2. Attempt to add the product to the cart without selecting an input for the required option(the last one).
      3. The product adds to the cart without any validation errors.
      4. changed theme to a default theme.

    I’ve already tried the following troubleshooting steps:

    • Clearing cache and cookies.
    • Testing on different browsers.
    • Deactivating other plugins to check for conflicts.

    Could you please assist me in resolving this issue? Any guidance on further troubleshooting steps or patches would be greatly appreciated.

    Thank you for your support!

    Best regards, Omer Elias

    image:

    https://prnt.sc/hc3UQ3iH_eqL

    • This topic was modified 3 weeks, 3 days ago by omerelias1.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Dina S.

    (@themehighsupport)

    Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    Upon checking your website, we can see that you are using the plugin?Extra Product Options By themecomplete.
    ?
    Could you please contact the?themecomplete?support in order to check your issue further?

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