Issue with related products title and visibility

  • Resolved Jesse B

    (@jesseislil)


    1 month, 2 weeks ago

    I just installed this plugin and am having issues with two different settings not functioning properly.

    1. Updating the setting Working mode > Disable recommendation is not hiding the related products section on the front end of product listings.
    2. Updating Widget Settings > Related products title > “Example Related Products” is not being reflected on the front end.

    I suspect this may be related to my theme.

    Please advise on how to resolve these issues.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @jesseislil ,

    Greetings from WebToffee Support!

    Thank you for reaching out to us regarding the issues you’re experiencing with the settings in our plugin. It seems these issues might be related to your theme. To help us resolve the matter effectively, could you kindly provide the following:

    1. Site URL : This will help us understand your setup and reproduce the issue.
    2. System Status Report : You can generate this report by navigating to WooCommerce > Status > Get System Report.

    Additionally, as a troubleshooting step, we recommend temporarily switching to a default WooCommerce theme like Storefront . This will help identify whether the issue is related to your current theme. If the issues do not occur with the default theme, it confirms a theme conflict.

    Once you’ve gathered this information, please share it with us, and we’ll assist you further.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi?@jesseislil?,

    We haven’t heard back from you for a while. As this thread has been inactive for some time, we are marking it as resolved.

    You?may create a new thread if?you?require any further assistance.

Viewing 2 replies - 1 through 2 (of 2 total)
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