Issue with Quiz Not Displaying Questions

  • Resolved elmeery

    (@elmeery)


    3 months, 2 weeks ago

    Dear Support Team,

    I hope this message finds you well. I’m currently experiencing an issue with the quiz functionality on my WordPress site. Here are the steps I followed:

    1. I created questions under the “Questions” section, saved them, and set their status to “Published.”
    2. I proceeded to the “Quizzes” section, created a new quiz, named it, and added the previously created questions to the quiz.
    3. I saved the quiz and copied the shortcode.
    4. I inserted the shortcode into a page where I want the quiz to appear.
    5. The quiz appears on the page, but when I click “Start,” nothing happens and the questions do not load.

    I’ve ensured that the quiz is published, and the questions are added correctly. However, the issue persists. Could you please help me identify what might be causing this and how I can resolve it?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @elmeery,

    Thank you for your topic.

    Please provide the following information so we can forward it to our development team for further investigation.

    1. The link where the given quiz is located.
    2. Let us know if you are using any caching plugins.
    3. The version of the plugin you’re currently using.
    4. Let us know if you’re using any JS optimization plugins.

    Looking forward to your reply.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @elmeery,

    We’re closing this ticket for now as we last heard from you 1 week ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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