Issue with product images

  • Resolved aidasj7

    (@aidasj7)


    10 months, 3 weeks ago

    <products_list>
<images>

<span style="background-color: initial; font-size: inherit; text-wrap: var(--wp--custom--body--typography--text-wrap); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif;"><img>https://.....jpg</img></span>
<span style="background-color: initial; font-size: inherit; text-wrap: var(--wp--custom--body--typography--text-wrap); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif;"><img></span>https://.....jpg<span style="background-color: initial; font-size: inherit; text-wrap: var(--wp--custom--body--typography--text-wrap); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif;"></img></span>

</images>
</products_list>

    We have our images like this in a XML file and we cannot figure out how to select them in the mapper.

    We have tried these options:

    • {//products_list/images/img[1]}
    • {//products_list/images/img}
    • {//products_list/images}
    • {//products_list/images/@}
    • {//products_list/images/img/@}

    Nothing works for us, not even 1 photo gets selected, can you help figure this out?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support rzepsen

    (@rzepsen)

    Hi aidasj7?

    Thank you for contacting us. It seems that the XML file is not structured correctly. Is the wholesaler able to correct this? Please let us know, as we can solve the problem with a filter, but this will work only with plugin PRO version.

    Thread Starter aidasj7

    (@aidasj7)

    Sorry it’s formated by this forum.

    Trully file looks like that:

    <products_list>
<images>
<img>url</img>
<img>url</img>
</images>
</products_list>

    How do we select the images if the file looks like this?

    • This reply was modified 10 months, 2 weeks ago by aidasj7.
    Plugin Support rzepsen

    (@rzepsen)

    Hi aidasj7

    I need to test this file in my test environment. Could you please submit to our official support channel where you will send this file?

    Do not do it on this channel as it is not allowed.

    Many thanks

    Plugin Support rzepsen

    (@rzepsen)

    Hi?aidasj7

    The problem is with the images url address. There is a space character in it which does not allow the plug-in to import images correctly.

    In this case, you can use the filter, which will only work with the plugin PRO.

    In such cases, please contact us on our official support channel.

    Some issues

    1. Images looks like have been loaded but nothing appears. in media library the images are blank even the filename exists
    2. No update. I set the setting to update but nothing changes

    Plugin Support rzepsen

    (@rzepsen)

    Hi @manolimes

    Apologize for late reply.

    1. In that case, could you delete blank images and try to import them again? If the image is broken, the plug-in thinks it is imported and does not upload the correct picture. Try again.
    2. Could you provide a screen with an import panel view? Is there any error appearing after import begins?
Viewing 6 replies - 1 through 6 (of 6 total)
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