Issue with Product Data Sync Not Updating to Google Merchant Center (GMC)

Hi @teamsk ,

Thank you for providing the details and screenshots.

It seems that your Google Merchant Center (GMC) account is showing a “Disapproved” status, which is preventing your products from being displayed in Google Shopping. To resolve this, you’ll need to address the setup and policy issues flagged in GMC. Here’s what you can do:

1. Review Issues in GMC: Log into your GMC account and check the “Diagnostics” section to see the specific issues causing the disapproval. These could include missing product information, policy violations, or incorrect feed formatting.

2. Fix Product Information: Make sure your product data meets Google’s requirements. This includes verifying GTINs, ensuring your product titles and descriptions are clear, and confirming all necessary attributes are included.

3. Resolve Policy Violations: If there are any policy violations (e.g., restricted products, missing shipping information), review and address them to comply with Google’s policies.

Once the issues in GMC are fixed, the feed will automatically sync with Google and your products should be eligible for display in Google Shopping again.

Hi @mahfuzurwp

Thank you for your response. However, it seems there may have been some confusion regarding the issue I reported. The disapproval status of our products in Google Merchant Center (GMC) is unrelated to our main concern, which is the product sync issue.

To clarify, our GMC account was suspended on January 4, 2025, and the last product feed update in GMC is dated December 24, 2024. This suspension and disapproval status should not impact the syncing process of product data between WooCommerce and GMC. The core issue we are facing is that despite updating product data in WooCommerce, these changes are not being reflected in GMC due to a sync problem.

We have also identified some product data issues and made the necessary corrections. However, due to the sync issue, these updates are not being reflected in GMC. Without data sync if we request for review google should be reject our review request, We observed this problem after a recent update to the Google Shopping plugin. Reverting to an older version of the plugin did not resolve the issue, so we have now updated to the latest version again.

Could you please investigate this sync issue further? Your assistance in resolving this matter would be greatly appreciated.

• This reply was modified 1 month, 3 weeks ago by teamsk.

Waiting for your response

Hello teamsk,

Thank you for your reply.

Please note that this forum is for Google for WooCommerce plugin.
You mentioned the “Google Shopping plugin for WooCommerce” in the initial message.
I want to clarify this because there are a few other plugins named Google Shopping.

To help you further, I’d like to review your site’s System Status Report.
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.

Looking forward to your response. ??

Thank you for your clarification and continued support.

To further assist with the investigation, I have attached our site’s System Status Report as requested. Our primary issues remain as follows:

1. Products synced using your Google for WooCommerce plugin are not appearing in the free listing section of Google Merchant Center (GMC).
2. The product sync process is not occurring daily as expected.

These issues are affecting three of our sites that use your plugin. However, another store, which was created by directly setting up GMC (not using your plugin), is working well with free listings. This suggests the issue may be related to the plugin rather than the GMC setup itself.

For reference, our Google Merchant Center ID is 5520733201.

We appreciate your assistance in resolving these matters. Please review the attached System Status Report and let us know the next steps. Your prompt response would be highly appreciated, as this issue is critical to our eCommerce operations.

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The core version is 9.5.0<br>woodmart/woocommerce/single-product/rating.php<br>woodmart/woocommerce/single-product/related.php<br>woodmart/woocommerce/single-product/sale-flash.php<br>woodmart/woocommerce/single-product/tabs/description.php<br>woodmart/woocommerce/single-product/tabs/tabs.php<br>woodmart/woocommerce/single-product/title.php<br>woodmart/woocommerce/single-product/up-sells.php<br>woodmart/woocommerce/single-product-reviews.php<br>woodmart/woocommerce/single-product.php<br><br>Outdated Templates: ?<br>					<br>					<br>						Learn how to update					 |<br>					<br>						<br>					<br>					<br>						Clear system status theme info cache<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br><br>Daily Cron: ? Next scheduled: 2025-01-08 02:42:16 +05:30<br>Options: ?<br>Notes: 202<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 40,848<br>Oldest: 2024-12-07 21:40:18 +0530<br>Newest: 2025-01-07 10:27:19 +0530<br><br>Failed: 445<br>Oldest: 2022-05-08 08:27:15 +0530<br>Newest: 2024-12-22 22:11:46 +0530<br><br>Pending: 11<br>Oldest: 2025-01-08 05:31:21 +0530<br>Newest: 2025-01-13 07:40:18 +0530<br><br><br>### Status report information ###<br><br>Generated at: 2025-01-07 17:48:18 +05:30<br>

Hello teamsk,

Thank you for your reply.

It looks like you have opened another thread for this issue and made more progress in troubleshooting.
According to forum guidelines, I recommend continuing the conversation on other thread.

Have a great day!