Issue with product availability

  • Resolved phaser32

    (@phaser32)


    4 years, 4 months ago

    Good morning, we have a problem on Facebook shop page.
    We don’t understand why some product (apparently randomly) is shown as NOT AVAILABLE, because by default is set a size that is not available, BUT in other size is available.
    This is an important aspect that risks adversely affecting sales. If the words NOT AVAILABLE are displayed, the buyer will not click on the product and we will have a potential lost customer. In my opinion it should never appear NOT AVAILABLE and ONLY when selecting the size show availability (like woocommerce does).

    Specs:
    – Facebook For Woocommerce V1.11.4
    – Woocommerce V4.3.1
    – WordPress V5.4.2

    I hope that someone could support us to solve this issue.
    Thank You for You attention
    Warm regards
    Alessandro

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Alessandro,

    Thanks for reaching out about Facebook for WooCommerce! I’m sorry that you’re running into this issue with your products, but I’ll be happy to help.

    To make sure that I correctly understand the issue, could you please clarify if the different sizes that you’re referring to are different variations of the products in WooCommerce? It sounds like the sizes that are being set by default are not available or are out of stock in WooCommerce – is this correct?

    Thanks,

    Jennifer

    Hey @phaser32,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara ??

Viewing 2 replies - 1 through 2 (of 2 total)
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