Issue with Plugin – Request for Assistance

  • Hello Support Team,

    I am experiencing an issue with the plugin and was hoping you could assist me in resolving it. I’ve attached a screenshot that provides more details about the problem.

    https://ibb.co/VHWBVjk

    Please let me know if there is any additional information you need from me to address the issue. I look forward to your guidance.

    Thank you for your support!

    Best regards,
    Daniel

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Ben Sibley

    (@bensibley)

    Hi Daniel,

    Thanks for bringing this issue to our attention.

    It sounds like IA is looking for a report that no longer exists, which is triggering this error. Does your site have any caching running in the admin? If so, could you try clearing that cache and check if this helps?

    Otherwise, I think it would be best to check the DB table and manually compare to make sure that it matches the reports that you see in the Analytics menu. You can access your site’s DB and look for a table called “independent_analytics_reports.” Check the name column in this table for any reports that no longer exist in the interface and vice-versa.

    Thread Starter virtual03

    (@virtual03)

    Hi Ben,

    Thank you for the tip. There is no active caching in the backend, but I cleared it just to be sure. Unfortunately, this didn’t resolve the issue.

    I also completely deleted the “independent_analytics_reports” table you mentioned and reinstalled the plugin, but the problem persists.

    What else can we try? Would it help if I gave you access to our test environment to investigate further?

    Best regards,
    Daniel

    Plugin Author Ben Sibley

    (@bensibley)

    Hmm that’s really strange. Can you reach out to me at [email protected]? We can discuss details about the test environment there.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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