Issue with plugin “ PDF Invoices & Packing Slips for WooCommerce”

  • Resolved knutselateljee

    (@knutselateljee)


    1 month, 4 weeks ago

    Dear,

    The pdf invoice our customers and we receive in the mail all contain strange characters. Looks like color codes and font names.

    This results in pdf invoices that can’t be opened on mobile phones (when trying only White page is shown) and pdf invoices sent out with strange characters and fields.

    When opening the pdf in de Admin backend, all looks fine. It seems some strange things happen when pdf is added to outgoing mail. Please help how to fix this??

    This happened after we performed update.

Viewing 4 replies - 16 through 19 (of 19 total)
  • Thread Starter knutselateljee

    (@knutselateljee)

    Dear,

    Thnx for coming back. So issue is due to some translations missing ? This causes the “200: ParseError” when creating a pdf invoice using your plugin ?

    How can we solve this ? Do I have to reinstall the plugin or … ?
    Many thanks for your reply,
    Natalie – Knutselateljee

    Plugin Contributor Mohamad

    (@mohamadntr)

    @saunadofter @knutselateljee, those are only warnings about missing translation. They are less likely to relate to the issue.

    @saunadofter @banketbakkerijmastenbroek Could you please contact us at [email protected] so we can investigate this issue further?

    banketbakkerijmastenbroek

    (@banketbakkerijmastenbroek)

    @saunadofter @knutselateljee

    Do you already have the solution?
    For us it helped to install the @wp mail logging plugin as recommended by @mohamadntr and add an smpt.

    Finally! What a hassle. And it’s strange that an extra plugin is suddenly required. Anyway, glad it turned out well.

    Plugin Contributor Mohamad

    (@mohamadntr)

    @banketbakkerijmastenbroek Thank you for confirming that.

    The issue seems to be caused by WordPress’s default email-sending method, which relies on the PHP mail() function. The mail() function uses the server’s default mail-sending configuration. On your hosting server, the mail setup appears to have limitations, such as improper attachment encoding or misconfiguration, especially since you’re all using the same hosting.

    By installing and configuring the WP Mail SMTP plugin, emails will be sent using a proper SMTP server instead of relying on the server’s default mail configuration. This ensures reliable email delivery, correct attachment encoding, and proper authentication, which resolved the issue.

Viewing 4 replies - 16 through 19 (of 19 total)
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