Issue with PayPal Reconnection in Give WP Plugin
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Hello Give WP Team,
I hope this message finds you well. We’ve encountered a significant challenge while attempting to reconnect to PayPal, and we’re seeking assistance in resolving this matter.
Error Message:
“Connect With PayPal
There was an issue retrieving a link to connect to PayPal. Please try again. If the issue continues please contact an administrator.”We are facing difficulty understanding the nature of the error – its type, reasons, and when and how it occurs. Unfortunately, the plugin doesn’t provide a detailed explanation, leading to a frustrating user experience.
Typically, log files are instrumental in troubleshooting such issues, but it seems the plugin doesn’t follow this convention. We would appreciate guidance on how to address this bug, emphasizing that it’s unrelated to test mode.
Background:
We have successfully used the Give WP plugin for the past couple of months without any issues. However, after recently redesigning our site, including a fresh installation of WordPress and the implementation of the Give WP donation plugin, we started encountering the aforementioned errors.Despite these efforts, the problem persists. We kindly request your assistance in identifying and resolving this issue, considering our commitment to using your plugin successfully.
Thank you for your prompt attention to this matter. We look forward to your guidance on rectifying the PayPal reconnection problem.
Best regards,
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