Issue with PayPal Payment Error After WooCommerce Update

  • Resolved Group Of Oceninfo

    (@princebhalani143)


    8 months, 2 weeks ago

    After the recent WooCommerce update, we are encountering a critical issue where customers are unable to complete payments via PayPal. The error message they receive states: “This card can’t be used for your payment. Let’s try a different card.”

    Steps to Reproduce:

    1. Customer adds items to the cart and proceeds to checkout.
    2. Selects PayPal as the payment method.
    3. Attempts to complete the payment.
    4. Receives error message: “This card can’t be used for your payment. Let’s try a different card.”

    Additional Information:

    • The issue started immediately after updating WooCommerce to the latest version.
    • No changes were made to our PayPal/WooCommerce account or settings.
    • All other payment methods (e.g., Cheque, bank transfers) are functioning correctly.
    • We have tested with multiple PayPal accounts and different browsers, but the issue persists.

    Urgency: This issue is significantly disrupting our checkout process and impacting customer satisfaction. Please prioritize this ticket accordingly.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @princebhalani143,

    Thank you for reaching out to WooCommerce support with this critical issue. We understand the urgency and impact on your customers.

    To understand your site properly can you please share with us the necessary information below for us to investigate the issue further:

    • System Status Report?which you can find via?WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs?(if any) under?WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.  

    Once we have this additional detail we’ll be in a better position to advise further. 

    Thanks!

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @princebhalani143,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

    Thanks!

    Hello. Tell me, have you solved this problem? Tell me how? I have the same problem

    Plugin Support Jonayed (woo-hc)

    (@jonayedhosen)

    Hi?@segakuzn

    Sorry to hear that you are experiencing the same issue. However, to align with forum best practices, please create a new topic so that we can address your issue(s) separately.

    You can?create a new thread here.

    Thanks for understanding!

Viewing 4 replies - 1 through 4 (of 4 total)
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