issue with payment gateway

  • Resolved kosy33

    (@kosy33)


    3 years, 2 months ago

    Dear Pinal,

    I encountered a problem with the request for quote payment gateway
    For a request for quote order( which contains only products elogible to quote), If I click on the button “quote complete” without changing the payment option from “ask for quote” to credit card payment for example, it stays to “ask for for quote” payment option which is normal.
    Then, if I create a new order (with products non-eligible to quote) from the woocommerce edit order page,with credit card as payment option, then the payment link will show ask for quote as method of payment and not credit card.
    I will provide you with any information you need to solve this issue
    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author pinal.shah

    (@pinalshah)

    Hi @kosy33,

    I’m a bit confused. This issue occurs when orders are created from admin end WP dashboard > Add Orders page?

    Can you kindly send me the detailed steps/video to help replicate the issue please.

    Thanks,
    Pinal

    • This reply was modified 3 years, 2 months ago by pinal.shah.
    Thread Starter kosy33

    (@kosy33)

    Hi Pinal
    Thank you for your answer, I am sorry but I do not achieve reproducing the issue. I think the problem is solved, which is a very good news. I cannot understand what happened.
    I am very confused to have bothered you and thank you for your willingness to help.
    Many thanks
    Jean

    • This reply was modified 3 years, 2 months ago by kosy33.
    Plugin Author pinal.shah

    (@pinalshah)

    Hi Jean,

    Oh, that’s fine. No issues at all. There’s a possibility that something might have gone wrong due to caching issues. In case if you ever face it again, please feel free to get in touch.

    For now, I’m closing this ticket. Have a good day!

    Thanks,
    Pinal

Viewing 3 replies - 1 through 3 (of 3 total)
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