Issue with payment by bank card

  • Resolved npu2021

    (@npu2021)


    2 years, 6 months ago

    Hello everyone,

    I have two serious problems with the payment by bank card:

    1. on two occasions, the customer’s card “has been declined for an unknown reason”. One of them, after calling me, finally paid with PayPal. The other one gave up…

    2. one customer said that “the payment table shows the number and date but not the cryptogram”. So he couldn’t finalise his order. This happened to him twice, two weeks apart. He told me that he will not order from us again…

    On Saturday, I placed an order just after the customer had been refused his card and I didn’t have any problems. So this happens randomly.

    I am desperate and very worried. Would you be so kind as to tell me where this could be coming from and what I should do? My plugin is Payment Plugins for Stripe WooCommerce, version 3.3.19.

    Thank you very much for your help.

    Fanny

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wftiffany

    (@wftiffany)

    Hi @npu2021,

    Thanks for reaching out to us.

    Is this issue occurring with only these customers, or is it happening with others? If so, when did it start and approximately how many users have been affected?

    After checking your site with the Chrome browser console, we found a lot of 404 errors. This might or might not be related to the main issue, but probably needs to be addressed anyway at some point.

    You can try looking at the PHP error logs in your server to see if the Payment Plugins for Stripe WooCommerce plugin shows up in one of the logs.

    Let me know what you find.

    Thanks,
    Tiffany

    Thread Starter npu2021

    (@npu2021)

    Hi @wftiffany,
    Many thanks for your quick reply and your help. I’ll have a look.
    Best regards,
    Fanny

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Issue with payment by bank card’ is closed to new replies.