Issue with PayFast payments order stauses coming up as cancelled

Hi There,

Please can you get back to me – This needs to be resolved urgently.

We have been going around in circles a bit.

Kind regards,

Camilla

Hey there, @digitalaffinity! Thanks for contacting us. I’m happy to help you.

I understand it is important to solve this and we will help you resolving the issue as soon as possible.

To keep things organized let me gather all the information from the other thread here ??

As I understand, please correct me if needed:

• When you use Cash On Delivery the order works correctly
• All plugins and the theme are updated
• The order notes says the order was canceled because it was not paid on the time limit https://snipboard.io/Q5qkj4.jpg
• You mentioned you followed all the troubleshooting steps on this thread, but we need to confirm to make sure no information is lost:
  – Have you ran a conflict test? This means disabling all plugins but WooCommerce and switching to the Storefront theme and checking if the issue persists.

Can you please share screenshots of the PayFast settings?

Also, when you pay with PayFast, from the customer’s point of view, does everything works correctly?
The order notes says the order was not paid for, but does the customer gets an error message or something like that?

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://quickforget.com/ and send the link here. But please set up enough time so we can see the content, if you let it be just 24h it can expire before we check it.

Looking forward to your reply.

Have a wonderful day!

Hi carolm29,

My reply was to long so I had to put it into the secret view please find link –

https://quickforget.com/s/58a6eafc201727d67d255b3ede8a60671cea6c11620fd0dd

Thanks so much.

Kind regards,

Camilla

Hi Camilla, @digitalaffinity

It seems there’s a compatibility issue with the currency switcher plugin you’re using and Payfast. Would you consider trying another alternative for the currency switcher?

Your best choice would then be the WooCommerce Multi-Currency extension. You can have the base currency in ZAR while geolocating the users’ country, and display the currency the users’ own, such as USD. You can enable the geolocation as per the following documentation:

https://woocommerce.com/document/multi-currency/#section-7

The transaction will be processed using the base currency and it will automatically calculate the exchange rates.

Please note that we have a?30-Day Refund Policy?on all our extensions. If you find the product does not work the way you need we can easily refund your purchase. This would also grant you access to our premium support in case you need assistance with how to get this setup.

I hope this helps!
-OP

Hi omarfpg,

Thank you for the response.

We have already purchased the currency convertor and dont want to use another one if the issue can be fixed.

The currency converter is – https://aelia.freshdesk.com/support/solutions/articles/124348-which-payment-gateways-plugins-are-compatible-with-the-aelia-currency-switcher-

The plugin is very well known and is compatible with PayFast – https://aelia.freshdesk.com/support/solutions/articles/124348-which-payment-gateways-plugins-are-compatible-with-the-aelia-currency-switcher-

We are also using this plugin – Which allows us to show hide different products in different countries and the currency converter is compatible with it “Product Restrictions by Store Locations” – https://wpsuperadmins.com/plugins/woocommerce-product-restrictions-by-store-location/

Please let me know if you need login details for the site to assist?

Kind regards,

Camilla

Thank you for reaching back, with further details on this @digitalaffinity .

Kindly note, when the WooCommerce Payfast Gateway plugin is tested to work as expected with only the WooCommerce plugin active and a default theme, like TT3, troubleshooting it further falls outside the scope of the support provided here, I’m afraid.

It appears the currency switcher plugin has declared compatibility up to WooCommerce version 9.0, per its changelog (on June 6, 2024, as it appears) — the compatibility help document linked above was last modified on November, 2021, though.

Moreover, you mention the currency converter is compatible with it “Product Restrictions by Store Locations” – is remains unclear if it is also with the WooCommerce Payfast Gateway, and the rest of the store’s set up.

Feel free to reach out to its support channel of the two plugins mentioned above, as they would be in a better position to assist you.

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.

Hi anastas10s,

Thank you for the response.

I have spoken to them already and Payfast as well as thier support team said I should talk to you. Going around in circles here and starting to get very frustrated.

What about this error I get when placing an order in another currency? This error appears at the top of the order when you go into it. – https://snipboard.io/DW5KLc.jpg

Kind regards,

Camilla

Hey, @digitalaffinity!

I have spoken to them already and Payfast as well as thier support team said I should talk to you. Going around in circles here and starting to get very frustrated.

I understand this is a frustrating situation. But if the issue only happens when using a third-party plugin, and it works correctly while having only PayFast and WooCommerce active, then the issue is with the third-party plugin. And we are not able to assist with it.

I checked the quickforget link you shared, but it has already expired. So I was not able to confirm if you did ran the conflict test and if everything is working correctly while only having Woo and Payfast active. Can you please confirm for us if that’s the case?

What about this error I get when placing an order in another currency? This error appears at the top of the order when you go into it. –?https://snipboard.io/DW5KLc.jpg

Which currencies are you using at the moment?

Please note that with PayFast, payment from any country may be accepted, but it is required to use ZAR as the store currency.

Looking forward to your reply.

Have a wonderful day!