Issue with partial page protection

  • Resolved mikedc001

    (@mikedc001)


    10 months ago

    Hi,

    I am having an issue with the partial content protection not displaying content when the correct password is entered. If an incorrect password is entered the “wrong password” message is displayed, however if the correct password is entered there is no change.

    This error occurs when using Safari or Chrome in incognito mode, however there is no issue with Chrome standard browsing.

    The entire page is also protected – there have been no issues with the full page protection in any browsers I have tried.

    The site is built using Elementor and the Hello theme. The page is the default template. I have inserted a partial content protection using both the Elementor builder and the shortcode, however both produce the same behavior.

    Page password: 475926

    partial content password: Anika

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author WP Folio Team

    (@buildwps)

    Hello @mikedc001,

    Thank you for reaching out to us.

    Could you please follow the following steps to troubleshoot:
    ?
    If you are using a cache plugin, please temporarily deactivate it and then check again.
    Make sure that the provided page password is correct. You can create a new sample page and try again.
    Check if the permalink is properly set, as the “index.php” is showing in the URL. You can try saving the permalink again. Please refer to the screenshot below:

    If that does not help, please let us know.

    Thank you!

Viewing 1 replies (of 1 total)
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