Issue with Order Synchronization between WooCommerce and ShipStation

  • Resolved rohitstoraskar

    (@rohitstoraskar)


    7 months, 2 weeks ago

    Hi,
    Sometimes, WooCom and ShipStation don’t sync correctly. ShipStation may mark an order as canceled, even though it’s still open in WooCom. Once marked as canceled, ShipStation ignores the order in future syncs. If the customer later pays in WooCom, there’s a mismatch: ShipStation shows it as canceled, while WooCom shows it as processing. This causes problems because we don’t fulfill the order, the customer gets upset, and it’s hard to find these mismatches between the systems.

Viewing 1 replies (of 1 total)

  • Hey there, @rohitstoraskar! Thanks for contacting us. I’m happy to help you.

    Do you see any similarities between these orders or does it seem to be random?

    I’d also like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors and Shipstation errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

Viewing 1 replies (of 1 total)
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