issue with new oauth requirment

Hi @alcoh99,

Greetings from Webtoffee!

Stripe OAuth uses a token system that automatically expires every hour. If you could please share the?wt_stripe_oauth?log file from WooCommerce -> Status -> Logs, we can investigate the issue with token generation further.

Hello,

I dont see a way to attach the file, either Im crazy or theres no option to attach it? How can I provide it?

Alan

Hi @alcoh99,

File attachment is not possible here. You can add it as a code block. Alternatively, you can share it privately using this link as it may contain some sensitive information.

File attached to ticket: Ticket Received:(75224)

@webtoffeesupport hello, i have the same problem every 3-5 days.

I’m losing orders because of this issue, as it’s not straightforward. One week, the module disconnects every 2-3 days. During Black Friday (fortunately), it worked for 5 days without any problems. But now, the issue has started again.

Additionally, there’s the waiting time to be redirected to the Stripe payment page. Could you please explain how to resolve this issue, or is it still unclear?

Thank you for your help ????

Hi @colsoniya,

The issue may occur if token generation is not happening. To minimize the disruption caused by payment failures, you can temporarily roll back to v3.9.1, which relies on an API method to connect with Stripe. Once the issue is resolved, you can then use the latest version.

We will debug the issue if you can share the wt_stripe_oauth?log file from WooCommerce -> Status -> Logs privately using?this link.

For any future communication in this forum you can open a new thread for discussion.

I have the same issue:

The message displayed every 2 – 3 days:
Expired API Key provided: rk_live_********** Platform access may have been revoked.

@webtoffeesupport thank you. I send you the log of our website.

However, to revert to the previous version, why are you suggesting 3.9.1? Isn’t that essentially bringing me back to the version from 2023-09-07? Are you acknowledging that this issue has been occurring since 2023?

Hi @colsoniya,

It was a typo. The version 3.9.10 was released on September 3, 2024. This was the last version before Stripe introduced OAuth. For existing users, you will still see a field to input API keys in your plugin, even if you disconnect. However, new users who installed the plugin version 4.0 or later will not have the API key field. If needed, they can roll back to version 3.9.10.

Please adhere to the forum guidelines by creating your own post to discuss the issues. This thread was originally started by @alcoh99.

Hi @alcoh99,

We will soon release version 4.0.4. Once it’s available, we encourage you to update. After updating, please disconnect and reconnect your Stripe account and let us know how it works for you.

If you encounter any issues after trying the steps, feel free to start a new thread in the forum for further assistance. Since this thread has been inactive for a while, we will be marking it as resolved for now.