Issue with mobile pages

  • Resolved dcg001

    (@cochecitosarg)


    2 years, 8 months ago

    Hi,

    First of all, I wanted to say thanks because this is the only plugin I was able to find that does what it is supposed to do. Easy to use, works great.

    Now, going to the issue I’m facing: 360 views working well on desktop, but the product pages where I have the shortcode keep crashing on mobile. The pages seem to load one time, shortly after reloads, then crashes. I tried deactivating this plugin and the product pages don’t crash anymore, so chances are it’s specific to it. I’m doing the changes in production now, but I can activate the plugin at any time for troubleshooting purposes.

    No errors are thrown in desktop console. I have no idea how to continue troubleshooting in mobile.

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter dcg001

    (@cochecitosarg)

    We had to further compress the photos. Each of them to less than 100kb or so, and this error stopped.

    Plugin Author jtermaat

    (@jtermaat)

    Hi,

    Sorry for the late response but I was on a holiday.
    I can see on your page in running smoothly now

Viewing 2 replies - 1 through 2 (of 2 total)
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