Issue with latest update

  • Resolved safnasash

    (@safnasash)


    8 months ago

    Hello,

    when i updated the plugin to the latest version, my website has broken, shows white screen and cant access to dashboard shows critical error, investigations shows

    An error of type?E_ERROR?was caused in line?97?of the file?/home/site/wwwroot/wp-content/plugins/google-site-kit/includes/Core/Admin_Bar/Admin_Bar.php. Error message:?Uncaught Error: Class "Google\Site_Kit\Core\Admin_Bar\Admin_Bar_Enabled" not found in /home/site/wwwroot/wp-content/plugins/google-site-kit/includes/Core/Admin_Bar/Admin_Bar.php:97 Stack trace: #0 /home/site/wwwroot/wp-content/plugins/google-site-kit/includes/Plugin.php(203): Google\Site_Kit\Core\Admin_Bar\Admin_Bar->__construct(Object(Google\Site_Kit\Context), Object(Google\Site_Kit\Core\Assets\Assets), Object(Google\Site_Kit\Core\Modules\Modules)) #1 /home/site/wwwroot/wp-includes/class-wp-hook.php(324): Google\Site_Kit\Plugin->Google\Site_Kit\{closure}('') #2 /home/site/wwwroot/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #3 /home/site/wwwroot/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /home/site/wwwroot/wp-settings.php(700): do_action('init') #5 /home/site/wwwroot/wp-config.php(135): require_once('/home/site/wwwr...') #6 /home/site/wwwroot/wp-load.php(50): require_once('/home/site/wwwr...') #7 /home/site/wwwroot/wp-login.php(12): require('/home/site/wwwr...') #8 {main} thrown

    Please help me asap. now the plugin is deactivated.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hi @safnasash, thanks for reaching out and sharing the error message you are seeing. I will be happy to help you with this. Please could you first share the following:

    1. Your Site Health information. You can?use this form?to share privately if preferred.??
    2. Do you encounter the same when following the troubleshooting steps here?
    3. Does the same occur if you uninstall and reinstall Site Kit? You can also try a?Site Kit reset.

    Let me know if you have any questions about the above. Once you have shared the information I can suggest some next steps.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @safnasash I just wanted to check back in with you to see if you are still having issues with this? If you are, please feel free to share the information requested above and I can look into this further for you.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to?open a new support topic?if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

    Thread Starter safnasash

    (@safnasash)

    Hello Adam,

    Sorry for the late response. i have shared the site health information as per you suggested through the form. when i reinstall the older version my site working fine. when update, i cant even login to dashboard. by using recovery mode, i deactivated the plugin and website worked fine. no other attempts can made bcz its a live site. but always welcome for the solutions.

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for sharing your Site Health information @safnasash, and appreciate you sharing the results from your troubleshooting. As it’s not ideal to continue using an older version of the plugin, feel free to create a copy of your site so you’re no longer using the live site. This may be useful to troubleshoot from. I can see you’re using an All-in-one migration plugin, so you may already be familiar about creating a copy of your site.

    If you are able to create a copy of your site, please enable troubleshooting mode via the Health Check & Troubleshooting plugin, enabling only Site Kit and not your other plugins in this mode (which will impact you only, and not regular visitors to your site). After doing so, please update to the latest version of Site Kit once more, checking does the same issue occur. If not, this indicated a conflict with a theme or plugin that you have active. You can enable these one by one, checking your site each time, to determine the plugin that is conflicting with Site Kit.

    If you’re unable to create a copy of your site, you can perform the same check on the live site if you wish. Should you encounter issues with your site going down, you can easily deactivate/activate Site Kit anytime using your hosting control panels file manager system or FTP, by renaming the Site Kit directory (wp-content/plugins/google-site-kit).

    Let us know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved once more. Should the issue remain, feel free to reopen this topic while sharing the results of any checks with the Health Check and Troubleshooting plugin as suggested above. Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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