Issue with Landing Page on Safari

I get the same results using either Safari or Firefox. The link to your homepage goes to a default Hostgator page.

That would seem to indicate you don’t have an index.html or index.php file of your own in the root directory, so it’s serving the one Hostgator puts there.

I suspect it was working ok for you in some cases because those browsers were showing you a cached version of the site.

The second link you provided seems cut off so I couldn’t test that link in either browser.

Hi Conor,

I am able to reproduce your issue at https://www.escapingthemainstream.com, seeing the Host Gator Getting Started page rather than your website, using Mac Safari 8.0.2, Mac Chrome 39.0.2171.95 (64-bit), and Mac Firefox 34.0.

Note that generally this is due to DNS propagation hasn’t fully occurred and can take upwards of 24 hours to finally kick in (see https://www.inmotionhosting.com/support/domain-names/dns-nameserver-changes/domain-names-dns-changes).

In the meantime, if it’s truly just a waiting game for DNS to propagate, you can tweak your hosts file on your computer and then see your site. See the following link for instructions:

https://wpengine.com/support/emulate-dns-change-with-the-hosts-file-trick/

P.S., I couldn’t test the second link you posted because it’s not a complete link:

https://www.escapingthemainstream.com/a-very-local-loi-krat…/

Hope this helps!

Randy

P.P.S., Here’s what dig reports:

dig escapingthemainstream.com

; <<>> DiG 9.8.3-P1 <<>> escapingthemainstream.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 56738
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 0

;; QUESTION SECTION:
;escapingthemainstream.com.	IN	A

;; ANSWER SECTION:
escapingthemainstream.com. 14400 IN	A	50.87.150.62

;; AUTHORITY SECTION:
escapingthemainstream.com. 86400 IN	NS	ns6082.hostgator.com.
escapingthemainstream.com. 86400 IN	NS	ns6081.hostgator.com.

;; Query time: 44 msec
;; SERVER: 192.168.1.1#53(192.168.1.1)
;; WHEN: Tue Dec 16 09:30:01 2014
;; MSG SIZE  rcvd: 111

Hi guys,

Thank you for the feedback. I have since realised that the old DNS name servers were still active, as well as the new ones I had been instructed to point the site towards.

I deactivated them in the hope that it may solve the issue, but now can no longer log into WP. Is this just a case of them propagating again, to the new name servers?

Hostgator finally replied that I needed to update my contents, but as far as I know it was all updated.

any feedback here is greatly appreciated. I’m still learning my way around the finer points of the back room stuff, so I can understand if you find these things a bit simple and frustrating. I’m just getting a bit impatient with Hostgator and their slow response.

Cheers,

Conor

Hi Conor,

It sounds like you’ve done all you can do for now and do have to wait for DNS propagation (i.e., usually 24 hours or less). See:

https://www.inmotionhosting.com/support/domain-names/dns-nameserver-changes/domain-names-dns-changes

But, also as posted above you can tweak your hosts file and gain access to your site prior to DNS propagation:

https://wpengine.com/support/emulate-dns-change-with-the-hosts-file-trick/

P.S., Currently, regardless of whether I do a dig pointed at HostGator’s name server:

dig @ns6082.hostgator.com escapingthemainstream.com

; <<>> DiG 9.8.3-P1 <<>> @ns6082.hostgator.com escapingthemainstream.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 34183
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2
;; WARNING: recursion requested but not available

;; QUESTION SECTION:
;escapingthemainstream.com.	IN	A

;; ANSWER SECTION:
escapingthemainstream.com. 14400 IN	A	50.87.150.62

;; AUTHORITY SECTION:
escapingthemainstream.com. 86400 IN	NS	ns6082.hostgator.com.
escapingthemainstream.com. 86400 IN	NS	ns6081.hostgator.com.

;; ADDITIONAL SECTION:
ns6081.hostgator.com.	14400	IN	A	50.87.144.60
ns6082.hostgator.com.	14400	IN	A	50.87.150.49

;; Query time: 39 msec
;; SERVER: 50.87.150.49#53(50.87.150.49)
;; WHEN: Tue Dec 16 15:44:20 2014
;; MSG SIZE  rcvd: 143

or pointed at Google’s name server:

dig @8.8.8.8 escapingthemainstream.com

; <<>> DiG 9.8.3-P1 <<>> @8.8.8.8 escapingthemainstream.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 49412
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;escapingthemainstream.com.	IN	A

;; ANSWER SECTION:
escapingthemainstream.com. 8659	IN	A	50.87.150.62

;; Query time: 19 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Tue Dec 16 15:46:06 2014
;; MSG SIZE  rcvd: 59

I’m getting the same sever address 50.87.150.62. And when I look up that IP address (see https://whatismyipaddress.com/ip/50.87.150.62), it says its from unifiedlayer.com not hostgator. So my question for you is what is your new server IP address? Because if it’s not 50.87.144.60 then you’ll want to add whatever it is to your hosts file like this:

IP Address	domain name (example):

50.87.144.60	escapingthemainstream.com

Just be sure to replace 50.87.144.60 with whatever your new server’s IP address is. And, if you cannot find your new server’s IP address then call up your web host and ask. Once you edit your hosts file, you should be able to access your site again. OR just wait for DNS propagation to occur! ??

Hi guys,

Thank you for all the feedback, again. Hostgator are now telling me I have the site pointed in the wrong direction. And I need to transfer it over to them. Even though, I have used the DNS name servers they instructed me on.

Do you think this will solve the issue?

Cheers,

Conor