Issue with js function by activating w3 total cache

Hello @amanbrainium

I am sorry about the issue you are experiencing and I am happy to help.
I’ve checked your website and I can see that the W3TC is enabled, using Page Cache, Object Cache, Database Cache, and CDN (not configured) however I am not seeing any problems with auto-populate the form on the page:https://greymatter.brainiuminfotech.com/brainiumweb/contact-us/

Can you please share some more details and screenshots so I can understand the problem better?
Thanks!

Hello you are checking the wrong URL-

Please check this one

https://greymatter.brainiuminfotech.com/brainiumweb/company/careers/

In this page when you click any opening with apply now like this below url-

https://greymatter.brainiuminfotech.com/brainiumweb/company/careers/business-development-manager/

then in form i am auto populating page name in place of name of skill field. But As soon i enable w3 total cache then it disappearing..i mean auto populate data gone missing

https://www.awesomescreenshot.com/image/34968064?key=b7b98548bd867f8dbadaa70ac8a2c776

you can check screenshot- This is after enabling w3 total cache plugin

check below screenshot before enabling w3 total cache plugin-

https://www.awesomescreenshot.com/image/34968137?key=49f818e6d04c62730c3f33356995f337

• This reply was modified 1 year, 11 months ago by amanbrainium.

Hello @amanbrainium

Thank you for yoru feedback.
As I can see in the screenshots, this also happens while logged in.
Can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue?

Thanks!

Hi,

I done all these things already but result is same. Please check.

Hello @amanbrainium

As I can see everything is still enabled:

<!--
Performance optimized by W3 Total Cache. Learn more: https://www.boldgrid.com/w3-total-cache/

Object Caching 359/359 objects using disk

Object Cache debug info:
Caching:            enabled
Total calls:        359
Cache hits:         359
Total time:         0.0193
Page Caching using disk (Requested URI contains query) 

Page cache debug info:
Engine:             disk
Cache key:          
Creation Time:      1669997821.000s
Header info:
Content-Type:       text/html; charset=UTF-8
Link:               <https://greymatter.brainiuminfotech.com/brainiumweb/wp-json/>; rel="https://api.w.org/"
Link:               <https://greymatter.brainiuminfotech.com/brainiumweb/?p=13790>; rel=shortlink

Content Delivery Network via N/A
Database Caching 2/3 queries in 0.001 seconds using disk

Served from: greymatter.brainiuminfotech.com @ 2022-12-02 16:17:01 by W3 Total Cache
-->

Please disable the settings in the General settings and save all settings and purge the cache after each setting is disabled.

Thanks!

No Effect after disable all the setting from general settings tab

Hello @amanbrainium

Thank you for your feedback.
Can you please temporarily disable W3TC and let me know if the problem persists?
Thanks!

Hi,

As i said ..when i disable the plugin then no problem occurs..only problem is occuring when i activating the plugin

Hey @amanbrainium

Thank you for your feedback.
Can you please disable the plugin now? I have the pages opened now so now I can check the potential problem.
Thanks!

disable the plugin…can you please check it now?

Hello @amanbrainium

Thank you for your feedback.
Yes, I can see the changes now. Therew is a chance that something was stuck int eh Browser Cache.
Can you please uninstall W3TC and remove all of the files in wp-content related to W3TC:
Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete the w3-total-cache folder in wp-content/plugins/ (if exists)

Re-install and configure the plugin and see if the problem persists. If you are using a browser Cache and the long expiry for the CSS files, you should also enable the option: “Prevent caching of objects after settings change” in Performance>Browser Cache, which will add a random query string to the files, making sure the browser always fetch a new version of the file when the “Update Media query string” button is clicked and the cache is purged.

Thanks!