• Resolved sunil ch

    (@sunilchalla)


    I’m encountering an issue with the GoDaddy Payments plugin in WooCommerce, and I’m seeking assistance from the team. Here are the details:

    WordPress version: 6.5.2
    WooCommerce version: 8.8.3
    Server info: LiteSpeed
    PHP version: 8.1.28
    MySQL version: 10.6.17-MariaDB-cll-lve
    WooCommerce database version: 8.8.3

    Active plugins (13):

    • BulletProof Security Pro by AITpro – 17.4
    • Contact Form 7 Database Lite by NinjaTeam – 3.0.8
    • Contact Form 7 by Takayuki Miyoshi – 5.9.3
    • Duplicator by Duplicator – 1.5.9
    • Duplicator by Duplicator – 1.5.9
    • Easy Testimonials Carousel by Zluck Solutions – 1.0
    • GoDaddy Payments by GoDaddy – 1.7.4
    • LiteSpeed Cache by LiteSpeed Technologies – 6.2.0.1
    • Popup Maker by Popup Maker – 1.18.5
    • Optimize Database after Deleting Revisions by NerdPress – 5.2.2
    • TinyPNG – JPEG, PNG & WebP image compression by TinyPNG – 3.4.3
    • USPS Simple Shipping for Woocommerce by dangoodman – 1.10.3
    • WooCommerce by Automattic – 8.8.3

    Parent theme name: Divi
    Parent theme version: 4.25.0

    Issue Description: After adding the GoDaddy Checkout plugin and entering the application ID and key, the checkout process isn’t functioning as expected. i have followed the below link

    Troubleshooting Steps Taken:

    1. Checked Plugin Compatibility: Verified compatibility between WooCommerce, WordPress, and the GoDaddy Payments plugin.
    2. Conflict Resolution: Deactivated all plugins except for WooCommerce and GoDaddy Payments, and switched to a default WordPress theme to check for conflicts.
    3. Plugin Configuration: Ensured correct entry of application ID and key provided by GoDaddy into the plugin settings.
    4. Error Logs: Checked server error logs for relevant error messages.
    5. Contacted Support: If the above steps fail, I plan to reach out to the support team for the GoDaddy Payments plugin.

    I appreciate any assistance or insights the community can provide to resolve this issue. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Kari-SkyVerge

    (@kariskyverge)

    Hey there,

    Kari here, with the SkyVerge Support Team. Thank you for doing the extensive testing and letting us know the steps you have already taken!

    When you state “the checkout process isn’t functioning as expected,” could you please let me know what is (or is not) happening at checkout? For example, are you seeing any error messages on the page, does the page just never finish loading when you submit payment, or are the Credit Card fields missing?

    All the Best,
    Kari | SkyVerge Support

    Plugin Support Kristy

    (@kristybrg)

    Hey there,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

    Thanks,
    Kristy ??

Viewing 2 replies - 1 through 2 (of 2 total)
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