Issue with giropay and SOFORT button in version 2.5.3

Hello @photon1

Please note that the display of these APMs is not directly controlled by the settings within the plugin, as long as these APMs are not disabled in the settings. The decision on when and how to display these payment methods is made by PayPal based on several factors.

The plugin operates by collecting details from the customer when they visit your store and then sending this information to the PayPal server. The server then analyzes these details, including the customer’s location (determined by IP address), to decide which APMs should be visible to the merchant and subsequently displayed on the WooCommerce site. It’s important to remember that other aspects may also influence this decision, such as the browser and system language used by the customer, and the currency of their PayPal account.

For a more in-depth understanding, you can experiment with this feature using a VPN to simulate different customer locations. However, please be aware that the results may not always align with what your actual customers might experience, due to the various factors PayPal considers.

You can find some more details on Alternative Payment Methods here.

I hope this clarifies your concerns. If you have any further questions or need additional assistance, please feel free to reach out.

Kind Regards,
Krystian

Hello,

Das angegebene Problem wurde von Ihrer Seite aus nachgeprüft, um es als Pluginfehler auszuschliessen?

Die Komplexit?t der Smartbuttonanzeige und deren Voraussetzungen sind bekannt.

Es erkl?rt aber nicht warum man unter “Sp?ter Bezahlen” mit “Aktivieren” oder Entfernen der Aktivierung der ?Sp?ter Bezahlen“-Nachrichten in den Plugineinstellungen instant die Anzeige der fehlenden Smartbuttons für Stunden wieder ausl?sen kann. Das dürfte ein direkter Einfluss des Plugins sein?

Dieses Verhalten haben wir mit verschiedensten deutschen IP-Adressen auf mehreren Ger?ten (Desktop,Smartphone,iPad) mit allen Browsern (aktuellste …Chrome,Firefox,Edge,Safari).

Unser PayPal-Account ist für alle Zahlarten freigeschaltet! Nur die Aktivierung von Apple Pay schl?gt über das Plugin immer noch fehl.

Und nun müssen wir (diesmal permanent) manuell eingreifen?

Kind Regards

Hello?@photon1

The way the plugin is set up generally doesn’t affect the availability of APM buttons since PayPal controls this eligibility. From my checks on your site, the buttons have consistently been visible.

APMs might not show up under certain conditions, such as:

• When using the Authorize intent
• Choosing a horizontal button layout
• Utilizing PayPal Vaulting
• If the buyer isn’t eligible.

Additionally, APMs won’t appear if a method has been manually disabled in the “Disable Alternative Payment Methods” setting.

As for Apple Pay, getting a bit more information will help provide specific advice. You can find more details on setting up and troubleshooting Apple Pay here: https://woo.com/document/woocommerce-paypal-payments/#apple-pay

It will be great if you could share your current System Status Report. You can get it by navigating to the?WooCommerce / Status?section of your site. Once there, click on the?Get system report?button and then copy it by clicking on the?Copy for support?button. Please provide those log entries on our PrivateBin. After uploading, send us the link, so we can review them in detail.

Kind regards,
Krystian

Hallo, bitte sehen Sie sich die Kassenseite aktuell an! Ich unterlasse heute mal die st?ndigen manuellen Eingriffe über den Register “Sp?ter bezahlen” von meiner Seite aus.

Danke

Hello?@photon1

This is a screenshot from your checkout page taken 2 minutes ago. Please send a screenshot of how it looks from your end. As you can see, we see all payment options visible. If I’m mistaken, please let me know.

Kind regards,
Krystian

Leider ist es wohl auch ein tempor?r basierendes Problem. Die betreffenden Smartbuttons sind zeitweise je eines verschwunden und tauchen sp?ter in unterschiedlichsten Zeitabst?nden wieder auf. Vom Plugin verursacht oder von PayPal selber kann ich nicht eroieren. Die Anfrage bei PayPal ergab kein Accountproblem. Alle Zahlarten sind im Account freigeschaltet.

Kind regards