Issue with Formidable Forms – Save & Resume email notification

  • Resolved mobizdev

    (@mobizdev)


    4 months, 4 weeks ago

    Hi there,

    we are using Formidable Forms with your plugin to have a professional looking mail template.
    The notifications when forms are submitted are being sent fine using the template set up with your plugin.

    We are also using the Save & Resume feature of Formidable Forms that adds a “Save” button to the form so that users can fill out the form partially and return (via a custom link created by FForms) at a later time to complete the form.
    When this feature is activated and a user clicks the “Save” button, Formidable Form sends a Save+Resume email-message containing this custom link. The message can be edited in Formidable Forms, screenshot: https://prnt.sc/3aOeZNKzuHBG

    When your plugin is activated, this Save+Resume email is not being sent.
    As soon as your plugin is deactivated, the email-message is sent.

    What can we do to have these Save+Resume mails sent using the template of your plugin?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Julian

    (@juliangk)

    Hello @mobizdev,

    Our plugin does not handle the functionality of sending emails; it is solely responsible for styling outgoing emails. Therefore, I am unable to determine the cause of this issue with certainty.

    Is this save function of Formidable Forms a standard function of the free plugin, or are you using a paid version of Formidable Forms?

    Best ergards
    Julian

    Thread Starter mobizdev

    (@mobizdev)

    Hi Julian,

    thanks for your feedback.
    We are using the Business Plan from Formidable Forms.
    https://formidableforms.com/pricing/

    Is your plugin maybe hooking only into the wp_mail() function or also into standard php mail() function?

    Plugin Support Julian

    (@juliangk)

    The plugin uses the standard wp_mail function. No other methods are used.

    Are using any custom code or other plugins, that change mail functionality?

    I would have to create a test environment and try to replicate the problem.

    best regards
    Julian

    Thread Starter mobizdev

    (@mobizdev)

    Thanks – so it looks like that this functionality of FF uses standard php mail function due to some reasons.
    I have contacted their support for more info on this.

    Plugin Support Julian

    (@juliangk)

    @mobizdev

    please keep us informed on the response of the FF support.

    Best regards
    Julian

    Plugin Support Julian

    (@juliangk)

    I will mark this thread as resolved for now, if you have any updates, please let us know.
    If you reuqire further assistance feel free to reopen this thread.

    Best regards
    Julian

Viewing 6 replies - 1 through 6 (of 6 total)
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