Issue with Flipbox Icon on all Iphone & safari

  • fuyohdesign

    (@fuyohdesign)


    3 months ago

    Hello, first of all I would like to congratulate dev team for this great plugin. However, upon testing on all the iphone devices, it seems like there is an issue with flipbox features. The icon seems to be enlarged automatically and cut off over the plugin area whenever opened the website via safari(phone) and macbook. However on the android(phone) and chrome(pc), it looks fine. Hope you can check on this.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support M. Asif Hossain

    (@asifsiam97)

    Dear @fuyohdesign ,

    Thank you for your kind words about our plugin and for bringing this issue to our attention.

    To address the problem with the Flipbox features on iPhone and Safari, we suggest the following steps:

    1. Clean your Divi cache and browser cache to ensure that no outdated styles or scripts are causing the issue.
    2. Ensure you are using the latest version of Divi Torque Lite for optimal compatibility and performance.

    If cleaning the cache does not resolve the problem, please provide us with a screen recording showcasing the issue. This will help us understand and troubleshoot the problem more effectively.

    We appreciate your cooperation and look forward to resolving this for you.

    Best regards,
    Asif Hossain
    Plugin Support, DiviEpic

    Thread Starter fuyohdesign

    (@fuyohdesign)

    thank you sir for your prompt response. By the way we have disabled any cache plugins, and updated all other plugin as well, the error still happened. you may check the photo via the link provided.

    Thread Starter fuyohdesign

    (@fuyohdesign)

    Hi, Assalamualaikum Mr. Asif, any update on this issue?

    Plugin Support M. Asif Hossain

    (@asifsiam97)

    Hello @fuyohdesign ,

    We’ve thoroughly tested the Flipbox features on Safari iPhone and compared them with Chrome Android. However, we haven’t been able to replicate the issue you described, as the Image as icons appear consistently across all devices and browsers during our tests.

    Best regards,
    Asif Hossain
    Plugin Support, DiviEpic

Viewing 4 replies - 1 through 4 (of 4 total)
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