Issue with emails being sent

  • Resolved qwik3r

    (@qwik3r)


    3 years, 4 months ago

    I have a unique situation that with the abandoned cart email being sent aggressively for a product that is a pre-order. Basically I’m using 2 additional plugins for this one product. One doesn’t add the item to the cart, instead it skips directly checkout with the product and redirects (technically I guess it adds it to the cart). The second is the Bright Plugins Pre-order plugin. I guess some combo here is messing things up where everyone who is ordering this one product is getting the abandoned cart message. Any ideas what could be happening?

    *Edit.

    I think it has to do with the fact that “pre-order” was not checked off in the settings to exclude: https://share.getcloudapp.com/4guP2gmP. Could that be it? (I checked it off in the screenshot).

    • This topic was modified 3 years, 4 months ago by qwik3r.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello @qwik3r,

    Apologies for the delay in response.

    Yes, you need to select the order status ( the default order status when pre-order is placed ) in the plugin settings option, i.e., Exclude email sending for.

    It should resolve your issue.

    Please let us know how it goes.

    Thread Starter qwik3r

    (@qwik3r)

    Great, thank you.

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @qwik3r,

    You are most welcome!

    If you have any questions, please feel free to open a new support thread.

    Have a great day.

Viewing 3 replies - 1 through 3 (of 3 total)
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