Issue with Elementor

  • Resolved adventurery

    (@adventurery)


    3 years, 8 months ago

    Hi There,

    I have neve theme and elementor pro page builder.
    when I build a landing page or do any change on my website, change is not visible on both mobile and tablets. after update again sometimes change occur on one device. especially sometimes hero disappears on some devices.

    I contacted with elementor about this issue and I have received below message;

    “The error messages are being caused by the “Orbit Fox Companion by Neve theme” plugin. We kindly recommend reporting this issue to the third-party author, they’d be in a better position to address this issue or assist you with this. If they need any help from us, they can open an issue on our Github account and our developers will be happy to assist.

    https://github.com/elementor/elementor/issues”

    could you please help to sort this issue out?

    thanks,
    Tacettin

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello @adventurery,

    Can you please provide us with some screenshots showing differences on different devices, after making changes?
    You can use this site to upload screenshots: https://paste.pics/

    In the meantime, you can try adding the following into Customizer -> Additional CSS, and please let me know if this solves the hero image issue.

    @media (max-width: 500px)
.elementor-4482 .elementor-element.elementor-element-3f33c6d {
   padding: 250px 0px 30px 0px;
   height: 440px !important;

}

    Thank you for your patience.

Viewing 1 replies (of 1 total)
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