Issue with E-Mail-Header

  • The plugin is changeing anything in the header of emails. This wasn’t happening in past. But it’s there since a few weeks and now we had time to test this in detail.

    Without active plugin the header is normal like this:
    https://prnt.sc/o5e2zu

    But after activation the header is changed and received from customer like this (in WooCommmerce store):
    https://prnt.sc/o5e3yo

    We’ve deactivated every other plugin and finally we find out the issue for this in this plugin. Can you please repair this asap? E-mails don’t looking professional anymore in the field for answer the email.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Brevo

    (@neeraj_slit)

    Hello,

    So that our technical team can look into the issue, could you let us know if the email that is sent is the default WooCommerce notification? or are you using a custom one?

    In addition, could you share your SendinBlue Support ID?
    It can be found on your account by clicking on your name at the top right, then Support & Tickets or directly here.
    This will allow our support team to reach out and help you.

    Thanks!

    Thread Starter fox-didl

    (@fox-didl)

    I tried both. Orginal emails from WooCommerce and a custom one. The same problem. After deactivating this sendinblue plugin, everything is fine.

    ID 1806564

    Thread Starter fox-didl

    (@fox-didl)

    Since 2 weeks still nothing about this issue?

Viewing 3 replies - 1 through 3 (of 3 total)
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