Issue with duplicated polls not copying css style settings

  • Resolved andypp

    (@andypp)


    4 months, 1 week ago

    Hi,

    I’ve noticed an issue with the duplication feature. While the duplicate poll includes the questions and options from the original poll, it does not copy over the CSS style settings.

    Is this a known issue, or is there a way to ensure the duplicated poll retains the original CSS styles?

    Thank you for your support!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @andypp,

    Thank you for your topic.

    We’ve tested this case on our end, and everything seems to be working fine.
    It appears that the issue might be an individual one.

    To help us better understand and resolve it, please provide the following details.

    1. The version of the Poll Maker plugin you are currently using.
    2. Your PHP and WordPress versions.
    3. A short video demonstrating the issue you’re experiencing.
    4. A link to your website where the issue is occurring.

    Looking forward to your response.

    Thank you.

    Thread Starter andypp

    (@andypp)

    Thank you for your reply.

    Here are the details you requested:

    Poll Maker plugin version: 5.5.1.
    PHP version: 8.0.30.
    WordPress version: 6.6.2.
    Video demonstration: https://streamable.com/p79pme.
    Website link: keblog.

    Please let me know if you need any further information.

    Thank you for your assistance!

    Plugin Support Jasmine

    (@hyenokian)

    Dear @andypp,

    Thank you for your reply.

    Our development team has checked your case and identified an issue regarding this.

    Please contact us via this form so that we can provide you with a fixed zip file. Our customer care specialists will always be happy to help you with this request.
    Commercial products are not supported in these forums.

    For our other users, we will update this issue in the upcoming update.

    Looking forward to hearing from you.

    Thank you.

    Thread Starter andypp

    (@andypp)

    I have contacted your customer care specialists via the provided form to request the fixed zip file. I’ll follow up with them directly for further support.

    Thank you again for your help!

    Plugin Support Jasmine

    (@hyenokian)

    Dear @andypp,

    Thank you for your reply.

    We would like to inform you that our customer support team has received your request and has provided the zip file as promised.

    Please follow the instructions provided and install the zip file.
    Once the installation is complete, kindly check the case again and let us know the outcome.

    Thank you.

    Thread Starter andypp

    (@andypp)

    That fixed it, thank you!

    Plugin Support Jasmine

    (@hyenokian)

    Dear @andypp,

    Thank you for your reply and update.

    Enjoy the plugin, and feel free to start a new topic if you have any further questions.

    Have a great day!

Viewing 7 replies - 1 through 7 (of 7 total)
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