Issue with Disappearing Price Values in CTX Feeds

  • Dear CTX Feed Support Team,

    I am writing to report a problem with the CTX Feed plugin on my e-commerce site, CCToys.cz.

    The main issue I’m facing is that the values from the tags ‘Regular Price’ and ‘Sale Price’ are disappearing from the feed after a few hours. Initially, when I create or regenerate the feed, the price values are present and correct. However, after some time, these values vanish, leading to the rejection of products by both Google Merchant Center.

    This problem has been recurring and is affecting the performance and reliability of my product listings on these platforms. I would appreciate any assistance you can provide in resolving this issue. Are there any settings or configurations that I need to adjust to maintain the stability of the price values in the feed?

    Here is the status:

    
WooCommerce Version: 8.3.1 - You are using the latest version of WooCommerce.

Product Types: ?  Jednoduchy Produkt [simple]

?  Seskupeny Produkt [grouped]

?  Externí / Provizní Produkt [external]

?  Produkt S Variantami [variable]

Total Products: WP Query: 3
WC Product Query: 3
Both Query: 3

Product Total by Types.

?  Simple Product: 3

Product Per Batch: 200

Product Query Type: WC_Product_Query

Default Customer Location: Default Customer Location
Shop Base Address

Store Address
V Dolině 1515/1b
Praha 10
CZ
101 00

: 

Multi Language Site: You are using WPML for multi language site. But the free version of this plugin is not compatible with WPML. Using Woo Feed Pro you can make feed for each language.

You can read this doc about: How to make feed for WPML languages?

Multi Currency Site: WooCommerce Multilingual is installed. Free version of Woo Feed does not support multi currency feed. To make feed for individual currency, you need the Woo Feed Pro.

WP DEBUG Status: WP_DEBUG is false. If you having any issue with the plugin then set WP_DEBUG to true so that you can find the issue from logs. You can learn more about debugging in WordPress from here.

WP CRON: Ok

Upload Directory: Ok - Writable.

Cache Plugin Installed: No.

WordPress Multi Site: No

: Server Info

Home Url: https://www.cctoys.cz

Site Url: https://www.cctoys.cz

Version: 8.3.1

Log Directory: /data/7/1/71370379-8cfb-46ab-ba71-0a6587c6332c/cctoys.cz/web/wp-content/uploads/wc-logs/

Log Directory Writable: Yes

WP Version: 6.4.1

WP Multisite: No

WP Memory Limit: 512 MB

WP Debug Mode: No

WP Cron: Yes

Language: cs_CZ

External Object Cache: 

Server Info: Apache

Php Version: 8.2.12

Php Post Max Size: 512 MB

Php Max Execution Time: 600

Php Max Input Vars: 1000 B

Curl Version: 7.81.0, OpenSSL/3.0.2

Suhosin Installed: No

Max Upload Size: 256 MB

Mysql Version: 10.5.9

Mysql Version String: 10.5.9-MariaDB-1:10.5.9+maria~focal-log

Default Timezone: UTC

Fsockopen Or Curl Enabled: Yes

Soapclient Enabled: Yes

Domdocument Enabled: Yes

Gzip Enabled: Yes

Mbstring Enabled: Yes

Remote Post Successful: Yes

Remote Post Response: 200

Remote Get Successful: Yes

Remote Get Response: 200

: Installed Theme

Hello Elementor Child: 1.0.1 (Latest:0)

: Installed Plugins

WPML Multilingual CMS (OnTheGoSystems): 4.6.7

All-in-One WP Migration (ServMask): 7.79

Complianz | GDPR/CCPA Cookie Souhlas (Really Simple Plugins): 6.5.5

Duplikovat stránku (mndpsingh287): 4.5.3

GTM4WP (Thomas Geiger): 1.18.1

Elementor Pro (Elementor.com): 3.17.1

Elementor (Elementor.com): 3.17.3

Facebook pro WooCommerce (Facebook): 3.1.4

Kadence WooCommerce Email Designer (Kadence WP): 1.5.12

Simple COD Fee for WooCommerce (Andreas Sofantzis): 2.0.2

SVG Podpora (Benbodhi): 2.5.5

Toret QR platby (Toret.cz): 1.67

CTX Feed (WebAppick): 6.3.3

Toret Comgate (toret.cz): 3.1.6

WooCommerce Multilingual & Multicurrency (OnTheGoSystems): 5.3.0

PDF Invoices & Packing Slips for WooCommerce (WP Overnight): 3.7.2

WooCommerce (Automattic): 8.3.1

WPML String Translation (OnTheGoSystems): 3.2.8

Feed Files
https://www.cctoys.cz/wp-content/uploads/woo-feed/google/xml/googleshopping.xml
https://www.cctoys.cz/wp-content/uploads/woo-feed/custom/xml/heurekafeed.xml

Fatal Errors
No Logs Found.

    Thank you for your prompt attention to this matter. I am looking forward to your guidance and a resolution to this issue.

    Best regards,
    Jakub Curik

    • This topic was modified 1 year, 3 months ago by jakubcurik.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello,

    Thanks for reaching us,

    So far, we can understand your feed price is disappearing at the time of auto-update. Does your website use any currency switcher Or multi-currency plugin? Since CTX Feed Free is not compatible with a multi-currency plugin, as well as a WPML multi-lingual site, this can happen.

    To help identify the issue, please temporarily disable the multi-currency plugin until the auto-update occurs. As CTX Feed Free does not offer multi-currency feature, we assume it caused the issue.

Viewing 1 replies (of 1 total)
  • The topic ‘Issue with Disappearing Price Values in CTX Feeds’ is closed to new replies.