Issue with date of enrollment expiration & date of registration

  • Resolved inezka134

    (@inezka134)


    1 year, 3 months ago

    Hi!

    I have some issues with Tutor Pro:

    1. What is this date? I thought is the date of registration but it is changing. So I thoguht maybe it is date of last login, but why so many people have the same date? it is impossible, can you help me? 
    2. I set the Enrollment Expiration course to 100 days, but people who purchased the course in June still have access to it. Shouldn’t this update automatically? What may be the problem?

    Can you help me?

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  • Dear Concern,

    We apologize for the issue you’re experiencing. It appears to be a website-specific problem and to properly diagnose and resolve it, we would need to thoroughly inspect your website. Please reach out to us at?https://www.themeum.com/support/?for assistance.

Viewing 1 replies (of 1 total)
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