Issue with Custom Fields in Cart and Checkout Pages

  • Resolved nkzone

    (@nkzone)


    5 months ago

    I hope this message finds you well. I am writing to report a technical issue we are encountering with the OmniSend integration on our WooCommerce site, specifically related to the WCPA (WooCommerce Product Add-Ons) product fields.

    We have observed that the custom fields created by the WCPA plugin are not being correctly captured or displayed in the cart and checkout pages when emails are sent to our customers via OmniSend. This issue is causing a significant inconvenience as it affects the accuracy and completeness of the information provided to our customers about their customized orders.

    Could you please assist us in resolving this issue? We would appreciate any guidance on whether this is a known problem and if there are any updates or patches that we should apply. Additionally, any temporary solutions or workarounds that could help us maintain the functionality of our store while a permanent fix is being developed would be greatly appreciated.

    Thank you for your attention to this matter. I look forward to your prompt response.

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  • Plugin Support supportomnisend

    (@supportomnisend)

    Hello there,
    We appreciate your interest in customizing your experience with our products.

    At this time, our platform supports only the standard base properties available in WooCommerce; custom properties for products are not currently supported. While we understand the potential need for enhanced customization, there are no immediate plans to extend this functionality.

    For those seeking a potential solution, a workaround could be implemented through API integration. Specifically, when an order is placed, a custom event could be initiated that sends all relevant order and product details to the /events endpoint. This action would trigger an automation process, enabling the crafting of a custom email where order properties are dynamically incorporated.

    Please note, implementing such a solution would require the use of middleware applications like Zapier or Make, and the email content would need to be specifically designed using custom HTML and advanced conditional coding techniques. Given the complexity of this setup, it would likely require the expertise of a developer or an individual well-versed in API management and HTML coding.

    We do not currently offer templates for this type of customization, as it necessitates a bespoke approach tailored to individual needs. We hope this information is helpful, and should you require further assistance, our support team is available 24/7.

Viewing 1 replies (of 1 total)
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