Issue with Cookie Consent Banner when using plugin

  • Resolved yaworek

    (@yaworek)


    4 months, 1 week ago

    Hello WooCommerce Team,

    I’ve encountered an issue where using the “Google Analytics for WooCommerce” plugin causes the cookie consent banner to display randomly. Sometimes it appears, and other times it doesn’t. After extensive troubleshooting, we determined that the problem is being caused by the “Google Analytics for WooCommerce” plugin.

    Could you please look into this issue and provide a fix?

    Environment:

    CMP: Cookiebot
    WordPress: 6.5.5
    WooCommerce: 9.1.2
    Google Analytics for WooCommerce: 2.1.5
    Thank you for your assistance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @yaworek

    This is certainly not the experience we want our users to have. Are you using the Cookiebot CMP plugin? If so, have you contacted their support team to report this issue and ask if their plugin is compatible with WP Consent API or not?

    Also, did you follow our conflict test guide available here while troubleshooting?

    Rest assured, I have tested using Cookiebot, Complianz and CookieYes but couldn’t replicate the issue.

    Looking forward to hearing from you!

    Thread Starter yaworek

    (@yaworek)

    Hi @shameemreza,

    we are using https://www.cookiebot.com/ implemented without plugins. Only disabling your plugin fixes the problem :-/. Please take a look at this issue again.

    I can provide a link to the development version of the website and run your plugin.

    • This reply was modified 4 months, 1 week ago by yaworek.

    Thank you for reaching back, clarifying things further @yaworek .

    Google introduced Consent Mode in March 2024 to comply with privacy laws in the EEA/UK region. This means website visitors from these regions must now explicitly grant consent for cookies before any analytics tracking occurs.

    Without consent, Google Analytics (GA4) and Google Ads won’t capture user data in these locations. The extension does not provide any UI, like a cookie banner, to let your visitors grant consent for tracking. However, it’s integrated with WP Consent API, so you can pick another extension that provides a user interface that meets your needs.

    Due to this new requirement, you may notice a discrepancy between your store and Google Analytics/Ads data, as users must grant consent for analytics data to be captured on Google’s platforms.

    For reference, the above information can be found up-top in the main documentation page (linked here).

    I trust that points you in the right direction, but if you have more questions, let us know.

    We’re happy to help.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @yaworek

    I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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