Issue with ConvertPlus Popup – Close button

  • Resolved georgeporadek

    (@georgeporadek)


    5 years ago

    Dear support,

    We are facing an issue with the plugin interacting with our ConvertPlus popup, where the Close icon in the upper right corner doesn’t load and shows a ‘spinning icon’ instead.

    We tried troubleshooting the problem:

    Under the settings for A3 LL, we find this:

    Exclude Images
    Images can be excluded from Lazy Load by entering existing image classnames below or if the image has no classname by adding the exclusion skip-lazy classname or data-skip-lazy attribute to the image. Examples, by class , by attribute

    We have added ‘Skip Images Classes’ the following but it does not yet seem to work:
    lazy-hidden, cp-overlay-close.*

    We have also tried:
    In A3 LL, to exclude by URL or page.

    I have tried adding the following exclusions but it doesn’t seem to work either:
    /wp-content/plugins/convertplug/modules/assets/images/
    /wp-content/plugins/convertplug/

    We have set the mentioned URL of our site to bypass Cloudflare, i.e. it can’t be a caching issue that prevents us from seeing if the exclusions work.

    We would love to know how to make this work?

    Thank you kindly for your help,

    Kind regards,

    Pairfum London

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Nguyen Tuan

    (@nguyencongtuan)

    Hi

    I have check and see that you are using wrong classnames and urls, that close image dont have any class so you can’t use skip image classes

    You can add this custom style to Customize of WordPress or your style of theme 

    .cp-overlay-close img {
background: none;
}
    Plugin Author Steve Truman

    (@a3rev)

    @georgeporadek

    Hi there has been no reply in 4 days since Tuan give you the Custom CSS to add to your CUstomizer menu ‘Additional CSS’ so I am assuming that worked for you and will change the status of your issue to resolved. You can still reply if you wish.

    Steve

Viewing 2 replies - 1 through 2 (of 2 total)
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