Issue with convert for /elementor folder for cropped images by elementor

Hello @miladox ,

To assist you effectively, could you please provide the following information to help identify the issue?

1. Is the /elementor folder present in the Uploads directory?
2. Are the images resized by Elementor in that folder visible in the Media Library?

Kind regards.

Hello and thanks for the reply, I can see a great support behind this and im glad ??

here is the details you needed

1. Is the /elementor folder present in the Uploads directory?
   Yes It is under uploads folder
   for example: ….com/wp-content/uploads/elementor/thumbs/
   
2. Are the images resized by Elementor in that folder visible in the Media Library?
   Yes
   When you upload an image in Elementor, there are for pre-sized options and costume
   Thumbnail – 150 x 150 >>>>> (/wp-content/uploads/)
   Medium – 300 x 300 >>>>> (/wp-content/uploads/)
   Medium Large – 768 x 0 >>>>> (/wp-content/uploads/)
   Large – 1024 x 1024 >>>>> (/wp-content/uploads/)
   1536×1536 – 1536 x 1536 >>>>> (/wp-content/uploads/)
   2048×2048 – 2048 x 2048 >>>>> (/wp-content/uploads/)
   Full >>>>> (/wp-content/uploads/)
   Custom >>>>> (/wp-content/uploads/elementor)
   
   as you can see custom is at the end and when I choose custom image will be saved in this folder “/wp-content/uploads/elementor/” and it will not be detected by CompressX
   
   
   

• This reply was modified 2 months, 1 week ago by miladox.

Any updates ?

would you want me to send a video ? Sobyou can see the issue ?

Hi @miladox

We are checking out and try to reproduce the problem step by step, but we need more time, it will help us a lot to locate the issue if we can see a video. Thank you so much:)

All the best

• This reply was modified 2 months, 1 week ago by CompressX.

Sure

please click on the link below and watch the video

https://www.loom.com/share/f021933f9cea4efeaf42b216ce241e52

that would surely help

@miladox, thank you for your video. We are currently troubleshooting the issue, specifically addressing the images customized with Elementor. This may require some additional time. We appreciate your patience and understanding.

Hello @miladox ,

To effectively troubleshoot the issue, could you please send us the debug information via CompressX’s system information page? Thank you in advance for your assistance.

To ensure efficient tracking of your thread, we kindly ask you to include the link to the thread in your email.

Kind regards.

Info sent to your email

Can you please confirm if you have recieved it ?

• This reply was modified 2 months, 1 week ago by miladox.
• This reply was modified 2 months, 1 week ago by miladox.
• This reply was modified 2 months, 1 week ago by miladox.
• This reply was modified 2 months, 1 week ago by miladox.

@miladox, you can send the debug information to us at support(a)wpvivid.com or directly through CompressX’s system information page in your WordPress backend.

BTW, please remember to include the link to the thread in your email.

Info sent to your email

Can you please confirm if you have received it ?

was the info what you needed ?

Yes, we have received your debug information.