Issue with Billing Phone is coming through as empty on first submission

  • Hi,

    We’re experiencing an issue during checkout when attempting to place an order. On first submission the order fails validation with “Billing Phone format is invalid” and “Billing Phone format is a required field” notices. If we submit the form again, without changing anything, the order places successfully.

    We have tried turning off backend validation, but the “Billing Phone format is a required field” notice still occurs on the first submission. Again, second submission, without updating any field information, is successful.

    Looking at the markup, there are 2 input fields with name=”billing_phone” – one input type=”tel” and visible, the other input type=hidden. It feels like on first submission, the hidden input is being submitted as empty and therefore the validation fails.

    Any suggestions welcome. Thank you.

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  • Plugin Author Mohamed Endisha

    (@endisha)

    @rosshrpr

    Thank you for bringing this issue to our attention. This issue has been observed in rare cases and is related to how intl-tel-input handles input fields.

    We’ve added it to the list of bugs to be fixed in the next release.

    Thank you for your patience

    Thread Starter Ross Featherstone

    (@rosshrpr)

    Thanks @endisha, we’ll keep an eye out for the next release.

    Many thanks

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