Issue with Backups after moving Hosting site

Not sure how to upload files so.

This is the last few lines of the log file of the scheduled backup that I noticed had failed:

`4800.767 (10) Opened log file at time: Mon, 05 Apr 2021 13:08:58 +0000 on https://brightpropertymanagement.com
4800.768 (10) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.16.53 WP: 5.7 PHP: 7.3.23 (litespeed, Linux sxb1plzcpnl437830.prod.sxb1.secureserver.net 2.6.32-954.3.5.lve1.4.81.el6.x86_64 #1 SMP Mon Feb 1 12:39:21 EST 2021 x86_64) MySQL: 5.6.49-cll-lve WPLANG: en_GB Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 36M | 38M) multisite: N openssl: OpenSSL 1.1.1d 10 Sep 2019 mcrypt: Y LANG: ZipArchive::addFile: N
4800.808 (10) Free space on disk containing Updraft’s temporary directory: 1219704.4 MB
4800.809 (10) Requesting backup semaphore lock (53906067cc20)
4800.810 (10) [Lock (updraft_lock_53906067cc20, scd_bpm_options) acquired] info
4800.811 (10) Backup run: resumption=10, nonce=53906067cc20, file_nonce=53906067cc20 begun at=1617623337 (4801s ago), job type=backup, previous check-in=2.1s
4800.812 (10) [Updraftplus] The backup is being aborted for a repeated failure to progress.
4800.813 (10) An error condition has occurred for the first time during this job
4800.813 (10) [Lock option (updraft_lock_53906067cc20, scd_bpm_options) released] info
4800.814 (10) Fetching RSS news feed
4801.207 (10) Fetched RSS news feed; result is a: SimplePie
4801.218 (10) Sending email (‘Incomplete’) report (attachments: 1, size: 85.7 KB) to: scd_w…`

Here is a similar extract from the manual run that I tried.

`1669.852 (4) Requesting backup semaphore lock (f3857ae1e22f)
1669.853 (4) [Lock option (updraft_lock_f3857ae1e22f, scd_bpm_options) already existed in the database] debug
1669.854 (4) [Lock (updraft_lock_f3857ae1e22f, scd_bpm_options) could not be acquired (it is locked)] info
1669.855 (4) Failed to gain semaphore lock (f3857ae1e22f) – another resumption for this job is apparently already active
1669.855 (4) Failed to get backup job lock; possible overlapping resumptions – will abort this instance
1669.941 (4) Opened log file at time: Mon, 05 Apr 2021 16:23:48 +0000 on https://brightpropertymanagement.com
1669.942 (4) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.16.53 WP: 5.7 PHP: 7.3.23 (litespeed, Linux sxb1plzcpnl437830.prod.sxb1.secureserver.net 2.6.32-954.3.5.lve1.4.81.el6.x86_64 #1 SMP Mon Feb 1 12:39:21 EST 2021 x86_64) MySQL: 5.6.49-cll-lve WPLANG: en_GB Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 36M | 38M) multisite: N openssl: OpenSSL 1.1.1d 10 Sep 2019 mcrypt: Y LANG: ZipArchive::addFile: N
1669.997 (4) Free space on disk containing Updraft’s temporary directory: 1219291.2 MB
1670.000 (4) Requesting backup semaphore lock (f3857ae1e22f)
1670.002 (4) [Lock option (updraft_lock_f3857ae1e22f, scd_bpm_options) already existed in the database] debug
1670.004 (4) [Lock (updraft_lock_f3857ae1e22f, scd_bpm_options) could not be acquired (it is locked)] info
1670.007 (4) Failed to gain semaphore lock (f3857ae1e22f) – another resumption for this job is apparently already active
1670.011 (4) Failed to get backup job lock; possible overlapping resumptions – will abort this instance`

Hi,

To help us find out the cause of the issue, can you please send us a copy of the latest full backup log?
This can be found in the UpdraftPlus Existing Backups tab.
The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

Regards,
Bryle

Hi there, Sadly, I got the following message when trying to do that.

Loading log file (log.1a4672824414.txt) … 502 (UpdraftPlus: could not parse the JSON)

It is LIKELY that the file for this is on the previous server. If you tell me the directory where I can find the file, then I can try and get it from the old server using Putty or similar and then post a link.

I should say that I got the same message for all three of the current backups. 30/03, 29/03 and 28/03

Many Thanks

• This reply was modified 3 years, 11 months ago by andyward75.

OK, and I think light is beginning to dawn…

I see a file on the old server that matches the one reported on the new. I ALSO see a further file there weith a LATER date (1 day after) with a similar name and in the same directory.

Is it possible that the backup was somehow interrupted as the database was copied and that now the database or something is showing a lock or similar that is causing some grief?

The link for the last reported success is https://www.dropbox.com/preview/Public/log.1a4672824414.txt?role=personal and the link for the one that I suspect is https://www.dropbox.com/preview/Public/log.5bc92b358181.txt?role=personal

Let me know if I need to show any more and many thanks for all assistance. It is very much appreciated.

As a thought, would anyone suggest removing updraft plus and then reinstalling and starting over? It is still failing on a daily basis and so all the current backups are fairly worthless.

Can anyone advise if there will have to be any issues with databse tables? Does UDP use its own tables or WP tables? Will removing it remove all data from the tables thus allowing a clean install?

Help would be appreciated if anyone has any input.

OK, Can anyone help / is anyone interested?

If there is no support at all for Updraft Plus then I see little point in persisting with it.

I will try Jetpack or one from someone who proivides at least SOME assistance instead of this wall of silence from Updraftplus. Time to do some bad reviews I think!

It appears that the backup gets suspended time after time and each time it is suspended then it waits longer and longer to restart and then finally disappears up it own cycle! Is this planned behaviour? Does the product have limits on what it can back up?

WTF!

Here is the link for the lates FAILED backup. https://www.dropbox.com/s/2b1fi81klhxdp1t/log.bc94f0add054.txt?dl=0

Hi,

Apologies for the late reply.

Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files.

To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process.

If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

Kind Regards,
Bryle

I tried to reply via email, so sorry if this gets duplicated but I don’t see the post.

I can certainly try that. It is currently set to 400MB. I have been tracking this issue and it transpires that there is a IO Resource throttle on the hosting platform that gets broken by the backup process. So, the IO gets suspended and UDP doesn't get any resources to continue the backup and so fails.

I have been experimenting with the settings and I have switched off the backing up of both plugins and themes and I have also excluded other directories such that I should only end up with my uploads directory.

Given the above information, I would greatly appreciate it if you could confirm the action of 25MB archive split level will be helpful under the circumstances.

I have also cut down the number of backups from daily to weekly - again, not ideal.

Also, I wondered if there was some way I could do incremental backups. I know I need to Pro licence for that, but is there some way of doing a one off full back up and then switching on incremental only so the number of things to be backed up is a lot less?

Regards

Hi,

Yes, reducing the split archive would reduce server resource usage. Please check here for more info – https://updraftplus.com/faqs/how-much-resources-does-updraftplus-need/

For incremental backups, you can also find information here – https://updraftplus.com/faqs/how-do-incremental-backups-work/

Thanks,
Bryle