Issue with Assigning Colors to Images

  • ThemeAlien,

    We are trying to add photos to our website and assign them different colors. It was working perfectly on our dev, but we recently updated Woocommerce and now we are no longer able to assign a color to an image so on our product page we end up seeing images for all colors, even if we select a specific color in the color swatcher.

    Please fix this ASAP.

    Thank you,

    Lisa

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Envirocycle

    (@enviroadmin)

    ThemeAlien,

    Please get back to us ASAP regarding the issue below.

    We are trying to add photos to our website and assign them different colors. It was working perfectly on our dev, but we recently updated Woocommerce and now we are no longer able to assign a color to an image so we cannot add any new photos (otherwise new images added will show for both colors rather than only its true color).

    Please fix this ASAP.

    Thank you,

    Lisa

    Thread Starter Envirocycle

    (@enviroadmin)

    ThemeAlien,

    Please get back to us ASAP regarding the issue below. We also sent you messages through the contact form on your website and have not received any responses yet.

    We are trying to add photos to our website and assign them different colors. It was working perfectly on our dev, but we recently updated Woocommerce and now we are no longer able to assign a color to an image so we cannot add any new photos (otherwise new images added will show for both colors rather than only its true color).

    Please fix this ASAP.

    Thank you,

    Lisa

    Thread Starter Envirocycle

    (@enviroadmin)

    Hi,

    I’ve submitted messages through the contact form on your website and also emailed your gmail account directly and still have not received a response here or by email. Please get back to us ASAP.

    We are trying to add photos to our website and assign them different colors. It was working perfectly on our dev, but we recently updated Woocommerce and now we are no longer able to assign a color to an image so we cannot add any new photos (otherwise new images added will show for both colors rather than only its true color).

    Please fix this ASAP.

    Thank you,

    Lisa

    Thread Starter Envirocycle

    (@enviroadmin)

    Good afternoon,

    Please get back to us ASAP.

    I’ve submitted messages through the contact form on your website and also emailed your gmail account directly and still have not received a response here or by email.

    We are trying to add photos to our website and assign them different colors. It was working perfectly on our dev, but we recently updated Woocommerce and now we are no longer able to assign a color to an image so we cannot add any new photos (otherwise new images added will show for both colors rather than only its true color).

    Please fix this ASAP.

    Thank you,

    Lisa

    Plugin Author Woosuite

    (@themealien)

    Hello Lisa,

    We’ve checked our plugin and it works properly with the latest version of WooCommerce. It could conflict with your theme or other plugins. Please try to switch to the default theme to test this problem.

    Thread Starter Envirocycle

    (@enviroadmin)

    Hi ThemeAlien,

    The problem still persists. I’m still not able to add an image and assign a colour to it and I’m also not able to modify the main product image. These issues have been occurring since the last WooCommerce update. There are also other users in this forum that are experience the same and/or similar issues.

    In the WooCommerce status page we see: “Not tested with the active version of WooCommerce”.

    Please provide a fix ASAP.

    Thank you,

    Lisa

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Issue with Assigning Colors to Images’ is closed to new replies.