Issue with AcademyLMS action triggered by FluentCRM

  • Resolved presscode

    (@saschinger)


    3 months, 1 week ago

    Hi

    I try to create a workflow, where a new contact with tag “Has registered” in FluentCRM will enroll this contact to a course “Free class” in AcademyLMS.

    Unfortunately, the workflow cannot be published! Let me reproduce the steps:

    In the AcademyLMS workflow action under the “Configure” tab, I have successfully added the course and I select the email provided in the “User email” field. Weirdly, it seems I can only chose from a “dummy” entry [email protected], as you can see on this screenshot.

    Then, in the “Test” tab, an error will be displayed after I click the Test button:

    “There was an error(s) with your Workflow.
    User with email [email protected] does not exists.”

    I have already added a user in FluentCRM and assigned him the tag “Has registered”, to check if the AcademyLMS trigger cannot connect with FluentCRM unless any contact data are available. But the issue remains.

    Any chance to help me out with this?

    Kind regards
    Sascha

Viewing 1 replies (of 1 total)
  • Plugin Support Sure – David Kalu

    (@davek1)

    Hi Sascha,

    Thank you for reaching out and providing detailed information about your workflow. The error you’re encountering is since the contact does not exist in the WordPress users. Since AcademyLMS relies on having a WordPress user enroll in the course, the workflow can’t proceed without this step.

    To resolve this, I suggest adding a step in your workflow to create the user in WordPress before attempting to enroll them in a course with AcademyLMS. This should ensure the user is properly added and can then be enrolled successfully.

    If you need further assistance or run into any other issues, feel free to let us know.

    Regards,

Viewing 1 replies (of 1 total)
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