Issue where when having different vendors aren't searchable

Hi,

Please, can you explain how replicate this issue ?
Have a nice day

When looking up any product assigned to a vendor if I look through the catagories, it can not be found.

Hi,

Please can you send me a link of your website ?
Have a nice day

Unfortunately, the site isn’t live for people to look at at the moment.

what information would you need?

Thanks.

In this way I can plain a test, only this….however can you send me a screenshot ?

I have checked your Sandbox site. This issue is happening within this. Once you have selected a product, assigned a vendor to it, and then try to find the product through the category search, it disappears.

Many thanks,

Hi,

please can you explain me step by step how to replicate the problem in our live demo ?
Thanks.
Have a nice day

Choose one product. Find this via the categories on the left had side of your store.

go in to the back-end. find the same product, put it under a vendor. update the product. then go back to find the product via the categories and it isnt there. within the product list.

Thanks,

Hi,
I tested our live demo but works fine for me.
We have this issue in a previous version of plugin but our team already fixed it.
I asked to my collegues to check if the live demo use an old version of mutlivendor and ajax product filter plugin.

Do you use the latest version of each plugin ?

yeah I keep everything up to date whenever an update comes out.

we arent using the ajax plug-in too, we use the internal wordpress menu you system

Hi, but you have an our premium theme ?
If yes you can’t write here for support but you need to open a ticket to our support platform

Let me know.
Have a nice day

We dont have the premium theme at the moment. I am still a little confused why it doesnt work though.

Many thanks