Issue when voting through SnapChat Browser

  • Resolved trig

    (@trig)


    1 year ago

    We were running a voting contest and one of the participants shared with us that when people accessed the link via a video he shared on SnapChat, they could not vote when the opened the link inside of Snapchat. They selected an item, but when they pressed the vote button, it just spun forever and would not process.

    Has anyone experienced this?

    The page I need help with: [log in to see the link]

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  • Plugin Author TotalSuite

    (@totalsuite)

    Hi there,

    That would be tricky to replicate, but embedded browsers (such as Snapchat, Facebook, or similar) are usually stricter when dealing with cookies and similar APIs that TotalPoll uses to avoid users going beyond their allowed voting quota.

    Please reach out to our customer support team with details and they will be happy to diagnose and suggest a solution.

    Regards,

Viewing 1 replies (of 1 total)
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