Issue when CAPTCHA is empty or wrong

Hi,

We have received your query and it is now being processed. We will get back to you on this forum as soon as we can.

Regards,
BestWebSoft Support Team

Hi nadwordpress,

Please try activating a non-modified standard WP theme (2014, 2015) for a while and check if the problem remains. Please let us know about the results.

Regards,
BestWebSoft Support Team

Hi @bestwebsoft

Sorry I cannot do this as this is a live website.
Any other alternative?

Thank you

Hi nadwordpress,

To help you solve this issue, we need the aforesaid data. The case is, the problem may be triggered by the theme you are using, or by the conflict with some plugin of yours. Hence, if you still need our help, we kindly ask you to try activating a non-modified standard WP theme (2014, 2015) for a while and check if the problem remains. Please let us know about the results.

Regards,
BestWebSoft Support Team

Hi

I have set up another site, resh install, using twenty fifteen theme.

In fact, whenever I have a good captcha all is OK.
When I have emtpy or wrong aptach I get an “internal server error”. Please see below.

The test website is:
https://amethystoilandgas.com.109-203-112-122.e-success.co.uk

I wonder if it is an isue with my wordpress install?

—- error below–
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

—-

Thank you

Hi nadwordpress,

Unfortunately, it was impossible for us to reproduce the problem locally. Chances are, some WP or .htaccess settings are incorrect.

Regards,
BestWebSoft Support Team