Issue when accepting 3 Decimal currencies

Hello,

Thanks for reaching out!

Can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

Thanks!

Hi Paulo,

Thanks for the quick reply.
How can i attach the requested file?

Thanks,
Niyas

• This reply was modified 2 years, 9 months ago by mohdniyaska.

Hi @mohdniyaska

Just to clarify – you can just paste the System Status report here in your response. No need to attach.

Thanks

`
### WordPress Environment ###

Hello,

Thanks for sharing the report!

I see you’re using a currency switcher plugin to manage the prices. To troubleshoot this issue, I would suggest creating a staging site if you don’t have one. We recommend WP Staging for quickly spinning up a new test site.

There:

• disable the currency switcher plugin
• set WooCommerce to a 3-decimal currency in Settings > General > Currency options
• set Stripe to Test mode in Settings > Payments > Stripe > Settings
• and make a test payment

Let us know how it goes.

Hi Paulo,
Thanks for the quick reply.

I have tested in staging state and unfortunately its taking only 2 decimals.
i have done as below:

1. De-activated WOOCS Plugin.
2. Changed the decimals to 3 and selected Omani Riyal as default currency.
3. Changed the payment settings to test mode
4. Placed order on my website (staging) of 599.000 OMR Currency. But received only 59.900 OMR on my stripe test account.

Please advise.

Thanks,
Niyas

Hi @mohdniyaska

I can’t see your system status anymore, but this issue may have something to do with Stripe’s supported countries and currencies. Please visit the page below and and make sure those currencies are available: https://stripe.com/docs/currencies#presentment-currencies

### WordPress Environment ###

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Hi Maykota,
Thanks for the reply.

I have adedd system status again for your reference.

All currecies (OMR, KWD, JOD, BHD) are available. https://stripe.com/docs/currencies?presentment-currency=AE#presentment-currencies

Only thing is it should be 3 decimals.

Thanks,
Niyas

Hi @mohdniyaska!

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

• This reply was modified 2 years, 9 months ago by Raif D. a11n.

Hi there,

Thank you for your patience with this!

We’ve chatted to Stripe support and they confirmed that Stripe doesn’t support three decimal currencies yet:

https://stripe.com/docs/currencies

It sounds like the amount captured by Stripe is 10x less than the intended amount when WooCommerce is set to use 3 decimals.

Our developers are still discussing possible warning/fallback mechanisms for cases when a site is set up to use 3 decimals, but for now I’d suggest the following:

* Issuing refunds for affected orders/payments from your Stripe dashboard. If you’ll try to issue a refund from wp-admin – that will likely result in an error/a new issue, since the amounts in WooCommerce and Stripe do not match, therefore, it’s best to access your dashboard on stripe.com and issue refunds from there.
* Switching WooCommerce to only use 2 decimals in wp-admin >> WooCommerce >> Settings >> General: https://d.pr/i/d2Euu3
* Testing if the correct amount is being captured after this change.
* Asking customers to place new orders/pay the full amount. You can direct them to the product page and ask to re-purchase, or create an order manually https://woocommerce.com/document/managing-orders/#manually-adding-an-order with a “pending payment” status, and then use the Email invoice/order details to customer order action to send an email with a payment link to a customer: https://d.pr/i/lIL1K4

When Stripe will add support for 3 decimals on their side – our developers will work on adding support for 3 decimials to our Stripe plugin, although it’s hard to say when that will happen since the timeframe depends on Stripe developers.

I hope this helps and let us know if you’ll have further questions!