Issue syncing after selling a variable product version

  • Tom

    (@tomvos66)


    1 week, 6 days ago

    After selling a version of a variable product via de Zettle POS environment, somehow communication between Zettle and Woocommerce seems to fail and product / variant mapping is deleted.

    After this, all variants of the product disappear from Zettle and in Woocommerce show up with status:

    PayPal Zettle Status column entry in Product overview:

    Not synced
    <small>Not syncable</small>
    <small>- Not purchasable</small>
    <small>- No variation attributes</small>

    In Woocommerce and website, all product Variants still show up as expected.

    A zettle-pos-integration log file is available showing all events.

    Hope you can help figuring out what goes wrong here and come up with a quick solution (as current issue renders the POS solution useless).

    Thanks in advance.

    Kind regards,
    Tom Vos

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @tomvos66

    This issue is already being handled on our private support board, so let’s continue the conversation there to ensure we keep everything organized. We’ll do our best to resolve this for you as quickly as possible.

    Kind Regards,

    Krystian

Viewing 1 replies (of 1 total)
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