Issue sending email to Contacts

  • Resolved michcoins

    (@michcoins)


    2 months ago

    When using the “Send Message” button on my contact list the modal screen appears. When I hit the send button, it shows that the message sent. I look in the logs and the message appears. However, the recipients are not receiving the messages. The one oddity that I am seeing in the log is that the Sender Email Address is blank. I am unable to find where I can set that in the Settings.

    Any help would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Anssi Laitila

    (@anssilaitila)

    The setting to change the email address used by the plugin to send those messages is only available in the paid plans, but the messages should anyway be successfully sent using the default settings for the sender. The message is sent using the PHP function wp_mail(), and it uses the sender email that is defined (possibly) in your WordPress installation, in one way or another.

    Your site appears to be in a development domain, so maybe it isn’t currently configured to send email from WordPress? Typically hosting providers setup the email to work in a way that is most suitable for them, but it’s possible that your site isn’t currently configured for sending emails from WordPress, in general. For example, if you run the site on your own server, it’s probably not automatically ready to send emails from WordPress.

    But what would be the correct way to fix the issue? Most likely, you need to install a plugin on your site like WP Mail SMTP, and that then sends the email (and all emails from your site) based on the settings you have set for it. Then again, when you have the site ready and running at the actual live domain, you might not need the extra plugin if the hosting provider has already handled that part in their own way.

    Plugin Author Anssi Laitila

    (@anssilaitila)

    And to be precise, it wouldn’t help if you had the paid version in this case and set the sender email address in the settings, you would still have to setup WordPress to send emails in a most suitable way.

    Plugin Author Anssi Laitila

    (@anssilaitila)

    I’ll mark this resolved now, but let me know if you need more help.

Viewing 3 replies - 1 through 3 (of 3 total)
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