Issue Saving/Publishing

@ncomp2000
Hi, first of all sorry for your experience and happy you find Depicter is a valuable plugin.
?I have checked with our support team and this is not a problem that is reported by our daily active users. This should be investigated on your own website. ?If you could provide more details regarding the steps that you take and the exact error along with a few screenshots, that would be great. ? ?Also please try to create a new slider and see if the problem is happening or not.

?Looking forward to hearing from you.

Hello, thank you for your response and sorry for the delay. I could not find any posts about this issue either which was strange.

When I installed Depicter, it was at version 1.5.5. Everything worked as it normally did. I created a slider from scratch, and as I made changes to the elements, they were saved normally after each one like this:
https://pasteboard.co/BO3Y3j5rlZGt.png

When I when I performed the plugin update to 1.6.2, I go to the depicter section like normal, and I see the slide that I created with the previous version. Interestingly, it said unpublished so I published it and surprisingly that went through like this:
https://pasteboard.co/kIM8LbngSjvc.png

However, when I access my slider to edit it, it has the message “unable to save” by the slider name and the publish changes button is greyed out like so:
https://pasteboard.co/7y6mVj4tI0OW.png

I did try setting up a new from scratch slider and a slider from the templates offered however I run into the same issue with those. Its truly strange because version 1.5.5 works fine and with the plugins I have so I don’t think the other plugins are an issue.

The next thing for me to try is to export the slider and delete everything relating to depicter in the database, deleting the plugin and starting over clean. There wasn’t anything drastic done in my setup between these versions so i’m a bit stumped.

Thank you for your time in reviewing this.

Update: I just deleted the 2 depicter tables from the database after deleting the plugin itself. I re-installed the newest version of the plugin, and re-imported my saved slider. I was only able to publish it once. After that I still get “Unable to save” for some reason. This also occurs still when importing a template. Will have to revert while another solution is found. I do think this is a good plugin, just not sure why it is not working for me. This is what the plugin looks like when I initially go in. It says unpublished but when it is published, it will not save when editing.
https://pasteboard.co/yc6gy272EyI4.png

Forgot to add console information to the last update. This is probably the issue, but I am unsure what changed that it throws this error.
https://pasteboard.co/BP9TEfJRxP2P.png

Hi can I get a response on this? I believe that the issue is with content security because there is a difference in how the console displays information from the 1.5.5 version to the current version. I have not changed nor do I know what i would need to update with regards to the content security.

Hi. ?Thank you for being patient. As far as we know and of course based on the available data, we can confirm that there is no problem such as what you are facing on your website in the latest version of the Depicter. ?Please note that if the slider is crashing or returning an error, definitely there is a PHP error that should be logged into your website. We can continue troubleshooting your website from that point. Please see our documentation here for more information: ?https://depicter.helpscoutdocs.com/article/263-500-error

Looking forward to hearing more details from you.?

It’s not crashing and enabling debugging does not help as the only 2 things I see are related to memory but I can confirm that the appropriate amount is being allocated to my WordPress instance. The problem seems to be that blob: is being blocked in the content security policy. I’ve not set anything that would do this.

Seems like this particular line is being blocked for whatever reason.
https://pasteboard.co/ncV2fn4Vq6UD.png

• This reply was modified 2 years ago by ncomp2000.

The connect-src blob in the source location (depicter editor) does not show up as a directive in version 1.5.5 which is the reason it worked normally. Now in the latest versions, it does. Not saying that is a bad thing I am just trying to understand why this error is being thrown from that particular line in the screenshot.

@ncomp2000
May I ask you to try to use the latest version of Depicter and also if it is possible for you try to use it in another host to see whether the issue comes from your host provider or not?
I need to mark this ticket resolved since it is kind of old, so please submit a new ticket if you still face the issue and provide us more details and some screen shots on your new ticket.

Thanks

I had the same issue. I added the following code and was able to publish the change.

File location

depicter/views/admin/editor/open/layout.php

Code added

<meta http-equiv="Content-Security-Policy" content="connect-src 'self'; img-src 'self' https://wp-api.depicter.com/;">