Issue on zapier creating a new account to connect to a different site
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Hello good day!
Would like to ask your help on this. Have emailed zapier support also but they haven’t replied yet for how many days ??
Would like to ask help regarding an error while connecting to a new woocommerce site/account when creating a zap. We were trying to connect the zap to another site, then when I am in “Choose Account” field, I click the “Connect a new account” button to create a new account. After I fill up the form, there was an error showing
“authentication failed: WooCommerce returned “ERROR: Sorry, there was an error. Please be sure JavaScript and Cookies are enabled in your browser and try again. “. Error code: “wp_die” on {sitename}”
Do you have any idea why that error was showing? Any idea what’s the cause and how do we fix that one? Would like to ask help on your end for this please.
Thanks!`
Viewing 3 replies - 1 through 3 (of 3 total)
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Hi there,
Thanks for reaching out.
Can you please confirm that you are using the following extension to connect with Zapier?
https://woocommerce.com/products/woocommerce-zapier/
Also, It will be great if you could share your current System Status Report. You can get it by navigating to the
WooCommerce / Statussection of your site. Once there, click on theGet system reportbutton and then copy it by clicking on theCopy for supportbutton. Then paste it here in a comment.Best,
Yes we are using the woocoomerce zapier plugin
Here is the System Status Report
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See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: mrblack/woocommerce/archive-product.php mrblack/woocommerce/cart/cart-totals.php mrblack/woocommerce/cart/cart.php mrblack/woocommerce/cart/proceed-to-checkout-button.php mrblack/woocommerce/checkout/form-billing.php mrblack/woocommerce/checkout/form-checkout.php mrblack/woocommerce/checkout/form-shipping.php mrblack/woocommerce/checkout/payment.php mrblack/woocommerce/checkout/review-order.php mrblack/woocommerce/checkout/terms.php mrblack/woocommerce/checkout/thankyou.php mrblack/woocommerce/content-product.php mrblack/woocommerce/content-single-product.php mrblack/woocommerce/emails/admin-cancelled-order.php mrblack/woocommerce/emails/admin-failed-order.php mrblack/woocommerce/emails/admin-new-order.php mrblack/woocommerce/emails/customer-completed-order.php mrblack/woocommerce/emails/customer-invoice.php mrblack/woocommerce/emails/customer-new-account.php mrblack/woocommerce/emails/customer-note.php mrblack/woocommerce/emails/customer-on-hold-order.php mrblack/woocommerce/emails/customer-processing-order.php mrblack/woocommerce/emails/customer-refunded-order.php mrblack/woocommerce/emails/customer-reset-password.php mrblack/woocommerce/emails/email-addresses.php mrblack/woocommerce/emails/email-customer-details.php mrblack/woocommerce/emails/email-downloads.php mrblack/woocommerce/emails/email-footer.php mrblack/woocommerce/emails/email-header.php mrblack/woocommerce/emails/email-order-details.php mrblack/woocommerce/emails/email-order-items.php mrblack/woocommerce/emails/email-styles.php mrblack/woocommerce/emails/plain/admin-cancelled-order.php mrblack/woocommerce/emails/plain/admin-failed-order.php mrblack/woocommerce/emails/plain/admin-new-order.php mrblack/woocommerce/emails/plain/customer-completed-order.php mrblack/woocommerce/emails/plain/customer-invoice.php mrblack/woocommerce/emails/plain/customer-new-account.php mrblack/woocommerce/emails/plain/customer-note.php mrblack/woocommerce/emails/plain/customer-on-hold-order.php mrblack/woocommerce/emails/plain/customer-processing-order.php mrblack/woocommerce/emails/plain/customer-refunded-order.php mrblack/woocommerce/emails/plain/customer-reset-password.php mrblack/woocommerce/emails/plain/email-addresses.php mrblack/woocommerce/emails/plain/email-customer-details.php mrblack/woocommerce/emails/plain/email-downloads.php mrblack/woocommerce/emails/plain/email-order-details.php mrblack/woocommerce/emails/plain/email-order-items.php mrblack/woocommerce/global/quantity-input.php mrblack/woocommerce/loop/add-to-cart.php mrblack/woocommerce/loop/loop-end.php mrblack/woocommerce/loop/loop-start.php mrblack/woocommerce/myaccount/form-edit-address.php mrblack/woocommerce/myaccount/form-login.php mrblack/product-searchform.php mrblack/woocommerce/single-product/add-to-cart/external.php mrblack/woocommerce/single-product/add-to-cart/grouped.php mrblack/woocommerce/single-product/add-to-cart/simple.php mrblack/woocommerce/single-product/add-to-cart/variable.php mrblack/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php mrblack/woocommerce/single-product/add-to-cart/variation.php mrblack/woocommerce/single-product/meta.php mrblack/woocommerce/single-product/photoswipe.php mrblack/woocommerce/single-product/price.php mrblack/woocommerce/single-product/product-attributes.php mrblack/woocommerce/single-product/product-image.php mrblack/woocommerce/single-product/product-thumbnails.php mrblack/woocommerce/single-product/rating.php mrblack/woocommerce/single-product/related.php mrblack/woocommerce/single-product/review-meta.php mrblack/woocommerce/single-product/review-rating.php mrblack/woocommerce/single-product/review.php mrblack/woocommerce/single-product/sale-flash.php mrblack/woocommerce/single-product/share.php mrblack/woocommerce/single-product/short-description.php mrblack/woocommerce/single-product/stock.php mrblack/woocommerce/single-product/tabs/additional-information.php mrblack/woocommerce/single-product/tabs/description.php mrblack/woocommerce/single-product/tabs/tabs.php mrblack/woocommerce/single-product/title.php mrblack/woocommerce/single-product/up-sells.php mrblack/woocommerce/single-product.php mrblack/woocommerce/content-product_cat.php ### WooCommerce Google Product Feed feeds ### google: Google merchant centre product feed ??Type: google ??Category filter: - ??Categories: - googleinventory: Google merchant centre product inventory feed (legacy) ??Type: googleinventory ??Category filter: - ??Categories: - bing: Bing merchant centre feed ??Type: bing ??Category filter: - ??Categories: - ### WooCommerce Google Product Feed options ### Include variations in feed: - Send "item group ID": - Expanded schema markup: - Debug key: 48522243-6658-4046-9740-8c9ee81e68ea ### WooCommerce Google Product Feed fields ### Brand: Defaults to "Black Market Roasters". Product Type: Defaults to "Food Beverages & Tobacco > Beverages > Coffee > Ground & Whole Bean Coffee". Google Product Category: Defaults to "Food Beverages & Tobacco > Beverages > Coffee > Ground & Whole Bean Coffee". Age Group: Defaults to "adult". Bing Category: Defaults to "coffee beans". Title: Pre-populates from product product_title. Availability (in stock products): Defaults to "in stock". Availability (backordered products): Defaults to "in stock". Availability (out of stock products): Defaults to "out of stock". ### Subscriptions ### WCS_DEBUG: ? No Subscriptions Mode: ? Staging Subscriptions Live URL: https://blackmarketcoffee.com.au Subscriptions Template Theme Overrides: mrblack/woocommerce/emails/email-order-details.php mrblack/woocommerce/emails/plain/email-order-details.php Subscription Statuses: – WooCommerce Account Connected: ? Yes Active Product Key: ? No Custom Retry Rules: ? No Custom Retry Rule Class: ? No Custom Raw Retry Rule: ? No Custom Retry Rule: ? No Retries Migration Status: ? Completed Report Cache Enabled: ? Yes Cache Update Failures: ? 0 failure ### Store Setup ### Country / State: Australia — New South Wales ### Payment Gateway Support ### Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-09-06 08:41:17 +10:00 Options: ? Notes: 95 Onboarding: completed ### WooCommerce Customer/Order/Coupon Export ### Automated exports: 4 Custom formats: 4 Next export: Not scheduled ### Action Scheduler ### Complete: 734 Oldest: 2022-08-06 10:08:31 +0000 Newest: 2022-09-06 08:19:29 +0000 Pending: 7 Oldest: 2022-09-06 19:21:47 +0000 Newest: 2022-09-12 06:08:08 +0000 ### WooCommerce Zapier ### Database Version: ? 14 Detailed Logging Enabled: Yes Legacy Mode Disabled: ? Yes SSL: ? Yes REST API Authentication Key(s): ? 0 Task History Record Count: ? 0 ### Status report information ### Generated at: 2022-09-06 18:27:35 +10:00Hi there,
Thanks for getting back to us.
This is our premium extension, and support for this extension isn’t available on this forum.
Please contact us at WooCommerce.com > My Account > Support. You must log in from the same account where you purchased the extension.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
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Viewing 3 replies - 1 through 3 (of 3 total)
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