issue on role of user to access to file manager

  • french150

    (@french150)


    2 years ago

    Hi, I created a new WP role on my WP site by members plugin and assigned it to a user. Even I set this new role to access on file manager on general settings of the FILE MANAGER plugin, this user get “not allowed” message when he try to access on front end to file manager.

    If I change his WP role to another already allowed to access he can access on front end.

    No any restrictions for this user.

    Can you check this issue please?

    Best regards

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support File Manager Support

    (@filemanagersupport)

    Hi @french150,

    Please share screen-recording of the areas where you are seeing these problems, along with photographs. Moreover, if you are creating a new shortcode or utilizing the [wp file management admin] one, do let us know.

    You might also send a request ticket at https://filemanagerpro.io/contact/, and our support staff will try their best to fix the problem.

    Warm regards,

    WP- File Manager Pro

    Thread Starter french150

    (@french150)

    Hi, I use the [wp_file_manager_admin] short code. Your site is down now.

    Thread Starter french150

    (@french150)

    Now your site works. I sent you there.

    Waiting for you.

    Best regards

    Thread Starter french150

    (@french150)

    Hi, I sent request to your support as you asked many days ago but no any your reply yet. Does your support work?
    Waiting…

    Plugin Support File Manager Support

    (@filemanagersupport)

    Hi @french150,

    Thank you for your reply, We’d be delighted to assist you.

    Even though we responded to the case and didn’t receive any images or screen recordings, we ask that you kindly check your spam or trash folder. The email thread could have ended up in your spam folder.
    We need you to provide us with a few pieces of information so that we can assist you with your request. Please share a screenshot or screen recording of the member’s plugin’s user role creation process.

    We are waiting for your response.

    Warm regards,
    WP File Manager Pro

    Thread Starter french150

    (@french150)

    Hi, kindly please tell me where I can send you the attachment because ere I cannot and in your support form neither.

    Best regards

    Plugin Support File Manager Support

    (@filemanagersupport)

    Hi @french150,

    We appreciate your quick response.

    You can use an In-built tool or any third-party application to record the screen and take a snapshot, then send it to us by email or our contact form, or you can send it straight to our mailbox at [email protected].

    In the event that you have any more queries, kindly contact us.

    Warm regards,

    WP File Manager Pro

Viewing 7 replies - 1 through 7 (of 7 total)
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