Issue occurred while configuration

  • Resolved amitp008

    (@amitp008)


    3 years, 8 months ago

    While configuration, when clicking on Transfer access key from Amazon Pay Technical Configuration page then it shows error,
    “There was a problem connecting your WooCommerce store”
    Tried with manual process, but the payment can’t be happen.
    To produce the issue,
    Add to cart and Go to checkout > Amazon Pay > Login > Then it will redirect you to the store URL with nothing.
    https://shop.costadoro.it
    Using the latest version of WooCommerce Amazon Pay plugin.

    But surprisingly the same process works at our staging server, and payment is working perfectly.
    https://staging4.shop.costadoro.it

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @amitp008

    Hope you are doing well!

    I checked your site, and I think that first you need to fix some console errors.

    Also your staging site seems not to be an exact copy.

    I would do the following:

    1. make a new copy of staging from Live site
    2. on staging set up to sandbox mode all the payment gateways. and update WordPress, WooCommerce and Amazon Pay.
    3. Test again, and if all works do the same on Live site

    Let me know.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey there,

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Best,
    Christian

Viewing 2 replies - 1 through 2 (of 2 total)
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